SmartThings Support

I moved to a new home, how do I move my SmartThings?

So you moved to a new home and you’re moving all of your SmartThings too, but you’re not sure where to start? Don’t worry! We’re here to help you out.

 

Reconnect your Hub

Once you have internet activated in your new home, plug your Hub into your router there. It may take a few minutes to boot up again. Once you see a solid green LED on the front, it should be ready to go!

 

Move your devices

Move all of your devices to their new places. For tips on placing your devices for the best performance, check out this guide. Also, make sure your device are powered properly. It’s a good time to replace any low batteries!

  • SmartThings app
  • SmartThings Classic app

For Z-Wave devices, you will either need to exclude and reconnect all of your Z-Wave devices, or reach out to our support team to perform a Z-Wave Network Repair.

Click here to learn how to exclude your Z-Wave devices. Once they have been excluded, you can begin adding your devices back to SmartThings.

To perform a Z-Wave Network Repair, please reach out to our support team by emailing support@smartthings.co.uk.

 

Reconnect LAN devices

Connect any local area network (LAN) devices, such as Philips Hue, to the new network.

Then in the SmartThings app:

  1. Tap on the Devices tab
  2. Swipe down on the device list to refresh

 

If the device doesn't respond after refreshing, it may need to be removed and reconnected.

To remove a device in the SmartThings app:

  1. Tap on the Devices tab
  2. Tap the three dots in the top right
  3. Tap Edit
  4. Tap the red minus icon (-) next to the name of the device
  5. Confirm removal (this cannot be undone)

 

To reconnect, find your device here and follow the steps to connect with the SmartThings Hub.

 

Update your Geolocation

Let us know where you are to ensure that your mobile presence devices and weather Automations function as accurately as possible!

In the SmartThings app:

  1. Tap on the Devices tab
  2. Tap the Location drop-down menu at the top of the screen
  3. Select your Location
  4. Tap the three dots in the top right
  5. Tap Edit
  6. Tap Geolocation
  7. Tap and hold the pin to drag it
  8. Pinch the screen to change the size of the geofence
  9. Tap Done to confirm

 

That’s it! Your SmartThings should be up and running again!

 

For Z-Wave devices, you will also need to perform a Z-Wave Network Repair.

In the SmartThings Classic app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the Hub status
  3. Tap Z-Wave Utilities
  4. Tap Repair Z-Wave Network
  5. Tap Start Z-Wave Network Repair
  6. You will see this message: “Z-Wave network repair started”
  7. Do not send any commands to your devices until you receive the “Z-Wave network repair finished” message. This may take up to 15 minutes

 

Reconnect LAN devices

Connect any local area network (LAN) devices, such as Philips Hue, to the new network.

Then in the mobile app:

  1. Tap My Home
  2. Tap Things
  3. Select your device
  4. Tap the refresh icon

 

If the device doesn't respond after refreshing, it may need to be removed and reconnected.

To remove a device in the SmartThings Classic app:

  1. Tap My Home
  2. Tap Things
  3. Select your device
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

 

To reconnect, find your device here and follow the steps to connect with the SmartThings Hub.

 

Update your geofence location

Let us know where you are to ensure that your mobile presence devices and weather SmartApps function as accurately as possible!

In the SmartThings Classic app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside your Location name
  3. Tap the map
  4. The red pin should automatically center on your GPS coordinates. If needed, long press to place the pin in a new spot on the map, or tap and hold the pin to drag it
  5. Tap Save
  6. Tap Save again

 

That’s it! Your SmartThings should be up and running again!

 

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