Z-Wave devices require a separate command and physical confirmation from the device itself (usually a button press) in order to be reset (or "excluded") and removed from a controller (like the SmartThings Hub).
Note: In order to exclude a Z-Wave device in the SmartThings app, you must have the physical device with you and be within range of the SmartThings Hub.
Removing and excluding a device that is already connected
Your Hub will enter exclude mode automatically when you remove a Z-Wave device is removed from the Location settings.
- Tap on the Devices tab
- Tap the three dots in the top right
- Tap Edit
- Tap on the minus icon (-) next to the device
- Tap Delete to confirm
- The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps
- The app will indicate when the device is successfully removed. Tap Done
Excluding or resetting a device that is not yet connected to SmartThings
If you're having trouble adding a Z-Wave device that was previously in use, or if your new device won’t connect after several attempts, you may need to reset your device through a Z-Wave exclusion. Sometimes a device partially connects, or is partially removed, behind the scenes. Resetting/excluding the device through the General Z-Wave Device Exclusion process will likely fix these problems.
Here are the steps to perform a General Z-Wave Device Exclusion:
- Tap on the Devices tab
- Select the SmartThings Hub
- Tap the three dots in the top right
- Tap Z-Wave exclusion
- The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps
- The app will indicate when the device is successfully removed. Tap Done