SmartThings Support

My mobile app keeps crashing, what should I do?

iOS Users

If you encounter a perpetual spinner or infinite loop when logging in, signing up, crossing your geofence, or otherwise using the SmartThings mobile app:

Note: Users of widgets or Apple Watch may experience these problems.


Android Users

If the SmartThings mobile app crashes frequently, clear the app’s cache from your Android phone:

  1. Open Android Settings
  2. Tap Application Manager
  3. Under Downloaded, select SmartThings
  4. Tap Clear Cache
  5. Tap Clear Data

Note: Depending on the Android version and phone you're using, these steps might vary slightly.

If clearing the cache does not resolve the issue: