SmartThings Support

My app isn't asking me for a Welcome Code, how do I add my Hub?

When you receive your Hub, there will be a card in the box with a unique 6-character Activation Code. You will use this code to activate your Hub. So keep this code handy, and make sure the Hub’s Ethernet and micro USB power cords are plugged in before attempting activation.

 

To add a new Hub, you will need to create a Location to enter your Activation Code.

 

New users:

If you are a new user and need to set up your account, your Hub, and your entire SmartThings setup, read our Getting Started guide.

 

Existing users:

To create a new Location:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the dropdown arrow
  3. Tap Add New Location
  4. Follow the in-app prompts to continue setup and enter your Activation Code

 

To add a Hub to an existing Location:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location
  3. Tap Add a Hub (Android) / Connect a Hub Now (iOS)
    • Note: This option is only available if the Location does not already have a connected Hub
  4. Follow the in-app prompts to continue setup and enter your Activation Code

 

For more detailed setup steps, see our guide for setting up the Samsung SmartThings Hub.

 

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