SmartThings Support

What if my Things break?

If you think one of your devices might be broken, please refer to its respective section in the Things category for tips on getting it up and running.

We warranty all of our devices for a year, so if you think your device may be defective, please contact our support team. If you're into boring jargon and words like "policy" and "process," take a look at our shipping and returns guidelines. 

Get In Touch

Reach us by phone
1-800 SAMSUNG
1-800-726-7864
9 am to 6 pm Pacific Time, Monday through Saturday
Reach us on live chat
9 am to 5 pm Pacific Time, Monday through Saturday
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