SmartThings Support

How do I factory reset the Hub/delete a Location?

To completely redo your SmartThings configuration and start from scratch, you can factory reset your Hub with steps found below.

NOTE: Resetting the Hub will restore factory settings. All device connections, automations, rules, configurations, and SmartApps associated with that Hub will be lost in the reset. All devices connected to your Hub will have to be reset or excluded before they can be reconnected. The steps for resetting and reconnecting each smart device differ. After resetting, you can visit our Things category, find the devices you wish to set up, and follow the guides provided. Remember that you will likely need to reset or “exclude” every device before connecting.

A physical factory reset is only available for the Hub v2 with firmware 17.11 and up. If you have a Hub v1 or a Hub with firmware below 17.11, you can reset your Hub by deleting the Location it is connected to with these steps instead. Need to check your Hub’s firmware version? Find out how here.

Follow these instructions to reboot the Hub instead, without doing a full factory reset.

 

To factory reset the Hub:

  1. Make sure the Hub is plugged in with the included power and network cables
  2. Press and hold the red recessed button on the back of the Hub for 30 seconds. When the LED on the front switches from flashing yellow to solid yellow, release the button
    • Note: If you do not release the button within a few seconds after the LED switches to solid yellow, the Hub may not begin the reset

The Hub will take 10-15 minutes to fully factory reset. Once the LEDs on the Hub turn solid green, you should then be able to connect your Hub again. If you lost your original 6-character Welcome Code or are encountering other problems, these articles may help.

 

To delete a Location and reset the Hub

In the SmartThings mobile app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location with the Hub you wish to reset
    • To choose a different Location, tap the dropdown arrow and then tap the gear icon for the Location
  3. Tap Remove Location
  4. Confirm deletion by tapping Delete (IMPORTANT: deleting a Location cannot be undone)

 

If you are unable to delete the Location after following the above steps, it may be necessary to manually delete all SmartApps, Routines, and devices first.

 

1. Remove all SmartApps

  1. Tap Automations
  2. Tap the SmartApps tab
  3. Select a SmartApp
  4. Tap Remove
  5. Confirm removal
  6. Repeat for all SmartApps

 

2. Remove all Routines

  1. Tap Automations
  2. Tap the Routines tab
  3. Tap the gear icon for a Routine
  4. Scroll down to the bottom
  5. Tap Remove
  6. Confirm removal
  7. Repeat for all Routines

 

3. Remove all Devices

  1. Tap My Home
  2. Tap Things
  3. Select a device
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal*
  7. Repeat for all devices

*Note: In iOS and Android, removal of a Z-Wave device will prompt Z-Wave exclusion. Follow the in-app instructions to reset, or “exclude,” your Z-Wave devices:

  1. The app will show this message: “Please follow the manufacturer’s instructions to remove the Z-Wave device from My SmartThings.” There will also be a spinning circle next to the message “Exclusion Mode Active”
  2. While Exclusion Mode is active, perform the device-specific exclusion confirmation (e.g., a physical button press). You can find instructions for excluding certain compatible Z-Wave devices in the Things category
  3. The app will confirm device exclusion
  4. Tap Done

 

4. Delete the Location

Note: Even after deleting all SmartApps, Routines, and devices, this action may still fail for some users.

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location you wish to delete
    • To choose a different Location, tap the dropdown arrow and then tap the gear icon for the Location
  3. Tap Remove Location
  4. Confirm deletion by tapping Delete (IMPORTANT: deleting a Location cannot be undone)

 

You should then be able to connect your Hub again. If you lost your original 6-character Welcome Code or are encountering other problems, these articles may help.

 

Get In Touch

Reach us by phone
1-800 SAMSUNG
1-800-726-7864
9 am to 6 pm Pacific Time, Monday through Saturday
Reach us on live chat
9 am to 5 pm Pacific Time, Monday through Saturday
Powered by Zendesk