SmartThings Support

How to connect Yale locks

Yale smart locks, along with the SmartThings Hub, allow you to remotely lock and unlock your door from anywhere. Lock and unlock on a predetermined schedule, trigger notifications when activity happens, or secure the door at your command.

 

 

This article will tell you how to connect the following Yale locks with SmartThings. Note, these locks require a Z-Wave or ZigBee network module.

 

To connect a Z-Wave or ZigBee Yale lock with the SmartThings Hub

First, make sure the optional Network Module is installed in the Yale lock.

Then, in the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, bring the lock within 10 feet of the Hub, then:
    1. If needed for touchscreen models, place your palm on the screen to wake it up
    2. Enter the 4-to-8-digit Master PIN code followed by the # or gear key
    3. Press 7 followed by the # or gear key
    4. Press 1 followed by the # or gear key
    5. Wait up to 60 seconds
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

To reset a Z-Wave Yale lock

If the lock was not discovered, you may need to reset, or “exclude,” the device before it can successfully connect with the SmartThings Hub. To do this in the SmartThings mobile app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the Hub
  3. Tap Z-Wave Utilities
  4. Tap General Device Exclusion
  5. When prompted, follow the lock’s removal process:
    1. If needed for touchscreen models, place your palm on the screen to wake it up
    2. Enter the 4-to-8-digit Master PIN code followed by the # or gear key
    3. Press 7 followed by the # or gear key
    4. Press 3 followed by the # or gear key

After the app indicates that the device was successfully removed from SmartThings, follow the first set of instructions above to connect the lock.

 

To remove a Z-Wave Yale lock from SmartThings

If the Yale lock is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

  1. Tap My Home
  2. Tap Things
  3. Select the device
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal
  7. When prompted, perform the exclusion procedure to remove the device from the mobile app and from the SmartThings Hub

 

Remove and reset a ZigBee lock

If the ZigBee Yale lock is not performing as expected, you may need to reset the device and reconnect it with the SmartThings Hub.

First, if the device is already connected to SmartThings, remove the device via the SmartThings app:

  1. Tap My Home
  2. Tap Things
  3. Tap the device you wish to remove
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

Next, physically reset the device:

  1. If needed for touchscreen models, place your palm on the screen to wake it up
  2. Enter the master PIN code (4-8 digits) followed by the # or gear key
  3. Press 7 followed by the # or gear key
  4. Press 3 followed by the # or gear key

Once reset, the lock is then ready to be reconnected with the SmartThings Hub.

 

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