SmartThings Support

How to set up the Hub

New users:

If you are a new user and need to set up your account, your Hub, and your entire SmartThings setup, read our Getting Started guide.

 

Existing users:

Set up a new Hub by creating a new Location:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the dropdown arrow
  3. Tap Add New Location
  4. Select your country
  5. Tap Continue
  6. Tap Yes, I have a Hub to connect
  7. Enter the 6-character Welcome Code for your Hub
  8. Tap Next

Then follow the in-app instructions to connect your Hub, which are reproduced here:

  1. First, connect the Hub using the included power and network cables
  2. Tap Continue
  3. Tap Grant Location Permission
  4. (By doing so, SmartThings can trigger different actions to happen automatically when you enter and leave your customised Location)
  5. Name your Location (defaults to “Home”)
  6. Tap This is My Location to confirm your physical location
    1. If needed, tap Change Location
    2. Long press the pin in a new spot on the map, or tap and hold the pin to drag it
    3. Tap and drag the blue dot to change the size of the geofence surrounding your home
    4. Tap Save
  7. Wait while the Hub downloads any available firmware upgrades. This may take 5-10 minutes to complete. Do not unplug the Hub during the setup process.
  8. The app will confirm when the Hub is ready (LED solid green) with the success message, “Your Hub is activated”
  9. Tap Done

 

To add a Hub to an existing Location:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location
  3. Tap Add a Hub (Android) / Connect a Hub Now (iOS)
    • Note: This option is only available if the Location does not already have a connected Hub
  4. Follow the in-app instructions to connect your Hub

 

For the best performance:

Don’t stack your SmartThings Hub directly on top of your wireless router.

The Hub has a range of about 50 feet (depending on your home’s layout and construction), so place the Hub centrally, where it can reach the most smart devices.

Read this blog post all about wireless range and repeaters.

 

Helpful links

 

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