SmartThings Support

How to migrate your SmartThings setup to a new Hub

  • I'm upgrading to a SmartThings Hub (IM6001-V3P)
  • I'm upgrading to a SmartThings Wifi

IMPORTANT: Every device connected to your old Hub will have to be individually and manually reset or excluded and then connected to your new Hub. You will also have to individually and manually delete all Automations associated with your old Hub and then rebuild these configurations for your new setup. Depending on the number of devices in your home, this process can take several hours. Set aside enough time to complete the migration from start to finish.

 

1. Reset the Hub

You will want to factory reset the SmartThings Hub (STH-ETH-200) that you are replacing before setting up the new Hub.

  1. Find the red recessed button on the back of the Hub
  2. Using a pin or a small tool, hold the button in for 50 seconds
  3. When the LED on the front of the Hub switches from flashing yellow to solid yellow, release the button

 

2. Unplug the old Hub

Disconnect the power and Ethernet cables from your old Hub. Feel free to move the Hub aside.

Note: Do NOT skip this step. Creating an ideal mesh network is dependent upon disconnecting the previous Hub.

 

3. Set up your new Hub

Note: To upgrade to the SmartThings Hub (IM6001-V3P), you will need the new SmartThings app. The SmartThings app is preloaded on most Samsung Galaxy devices and is also available to download for Android and iOS. If you have a SmartThings account, you will need to update to a Samsung account first. Find out how here.

 

Set up your new Hub

First, plug in your Hub with the provided power and Ethernet cables (ethernet not required if connecting over Wi-Fi). The LED on the front of the Hub will flash red and green when the device is ready to connect.

Then open the SmartThings app:

  1. From the Dashboard, touch Add device
  2. Touch Add Device Manually
  3. Touch Wi-Fi/Hub
  4. Select SmartThings Hub (IM6001-V3P)
  5. Select how you’d like to connect your Hub by touching Wi-Fi or Ethernet
  6. Select or create a Location and touch Next
  7. Touch the map to set a geolocation for your Hub.
    • Touch the crosshair icon in the top right to grab your location
    • If needed, hold and drag the pin to your location
    • Pinch and zoom the circle to set the size of the geolocation
    • Touch Save
    • Touch Next
  8. Follow the in-app instructions to connect your Hub and touch Next:
    • Connect your Hub using the included power cable and, if desired, network cable and touch Next
    • Don’t unplug the Hub during the setup process. Setup will take 5-10 minutes to complete
  9. When the light on the front of the Hub is blinking red and green, touch Next
  10. To scan the QR code located on the back of the Hub using your mobile device, touch Next
    • If necessary, touch OK to give SmartThings access to your camera
    • If you're having trouble scanning the QR code, touch Add device by serial number and enter the number manually
  11. If you are setting up the Hub via Wi-Fi:
    • Select your Wi-Fi network
    • Enter your Wi-Fi network's password, then touch Connect
  12. Wait a few moments while your Hub is connected
  13. When the Hub is successfully added, touch Done

 

To start connecting smart devices, check out this guide.

 

IMPORTANT: Every device connected to your old Hub will have to be individually and manually reset or excluded and then connected to your new Hub. You will also have to individually and manually delete all Automations associated with your old Hub and then rebuild these configurations for your new setup. Depending on the number of devices in your home, this process can take several hours. Set aside enough time to complete the migration from start to finish.

 

1. Reset the Hub

You will want to factory reset the SmartThings Hub (STH-ETH-200) that you are replacing before setting up the new Hub.

  1. Find the red, recessed button on the back of the Hub
  2. Using a pin or a small tool, hold the red, recessed button in for 50 seconds
  3. When the LED on the front of the Hub goes from flashing yellow to solid yellow, release the button

 

2. Unplug the old Hub

Disconnect the power and Ethernet cables from your old Hub. Feel free to move the Hub aside.

Note: Do NOT skip this step. Creating an ideal mesh network is dependent upon disconnecting the previous Hub.

 

3. Set up your new Hub

Note: To upgrade to the SmartThings Wifi, you will need the new SmartThings app. The SmartThings app is preloaded on most Samsung Galaxy devices and is also available to download for Android and iOS. If you have a SmartThings account, you will need to update to a Samsung account first. Find out how here.

 

3. Set up your new Hub

Open the SmartThings app:

  1. From the Dashboard, touch Add device
    • Note: When you first open the app, a popup may appear prompting you to add your WiFi Hub -- just touch ADD NOW and skip the next two steps
  2. Touch Add Device Manually
  3. Touch Wi-Fi/Hub
  4. Select Samsung SmartThings WiFi
  5. Select or create a Location and touch Next
  6. Agree to the End User License Agreement, and then touch Next
  7. Follow the in-app instructions to connect your Hub and touch Next:
    • Connect your modem to your Wi-Fi Hub using an Ethernet Cable and touch Next
    • Plug the Wifi Hub’s power cable and touch Next
  8. When the light on the front of the Hub is blinking red and green, touch Next
  9. After the Wi-Fi Hub registers to your Samsung account, enter a network name and password, and then touch Next
    • Note: To connect supported Works With SmartThings devices to the Wi-Fi Hub, verify that the Set up SmartThings Hub box is checked
  10. Wait a moment while your Wi-Fi network is created and the Smartthings Hub is set up
  11. When prompted, Select a name for your Wi-Fi Hub or touch Custom to create your own
    • Note: This name is how the Wifii Hub will appear in the SmartThings app. This is independent of the network name that you configured earlier
  12. When the Wi-Fi Hub setup is complete, touch Done
    • Note: If you have another SmartThings Wifi, touch Add another Wi-Fi Hub and follow the in-app instructions to create a Wi-Fi mesh network

To start connecting smart devices, check out this guide.

 

4. Connect Zigbee devices

All SmartThings devices and devices use Zigbee. If you’re not sure whether a device uses Zigbee or another protocol, look it up on our Works With SmartThings page.

 

Add a Zigbee device to the Hub
  1. From the Dashboard, touch Add device
  2. Touch Add Device Manually
  3. Select the device category and brand OR enter your device's name in the search field
  4. Follow the in-app instructions to perform the connection process specific to that device
  5. The app will indicate when the device connects
  6. Touch Edit to rename the device, and touch Save
  7. Touch Done to complete the setup

 

Find step-by-step instructions in our Works With SmartThings page.

 

Test the device

Before moving on to the next Zigbee device, make sure the one you just connected is working properly with the SmartThings Hub. Walk in front of your motion sensor, open and close a sensor-outfitted door, etc. For moisture sensors, touch the contacts at the bottom of the device with a wet paper towel.

 

Repeat

Follow this same set of steps for resetting and connecting all your Zigbee devices.

 

5. Exclude and connect Z-Wave devices

Before it can connect with your new Hub, a Z-Wave device needs to be fully removed, or “excluded,” from any Z-Wave controller it was previously connected to (your old Hub). If you’re unsure whether a device communicates via Z-Wave, look up its info on our Works With SmartThings page.

Note: If you already excluded your Z-Wave devices during Step 3 (Remove all Devices), proceed to add Z-Wave devices to the Hub.

  1. Touch Devices
  2. Select the Hub
    • If using Samsung SmartThings WiFi, Touch SmartThings Hub In Use
  3. Touch the three dots in the top right
  4. Touch Z-Wave exclusion
  5. The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps
  6. The app will indicate when the device is successfully removed. Touch Done

 

Add the Z-Wave device to the Hub
  1. From the Dashboard, touch Add Device
  2. Touch Add Device Manually
  3. Select the device category and brand OR enter your device's name in the search field
  4. Follow the in-app instructions to perform the connection process specific to that device
  5. The app will indicate when the device connects
  6. Touch Edit to rename the device, and touch Save
  7. Touch Done to complete the setup

Find step-by-step instructions for your specific device here.

 

Repeat

Follow this same set of steps for resetting and connecting all your Z-Wave devices, one at a time.

 

There are many other devices and integrations compatible with the Samsung SmartThings Wifi, as well. Check out our Supported Devices in your SmartThings app, or refer to our Works With SmartThings page.

 

6. Connect Wi-Fi and Cloud-to-Cloud Devices

To connect other kinds of devices, find your device here and follow the provided instructions.

 

7. Configure and automate your devices

You can:

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