SmartThings Support

How to migrate your SmartThings setup to Hub v2

IMPORTANT: Every device connected to your v1 Hub will have to be individually and manually reset or excluded and then connected to Hub v2. You will also have to individually and manually delete all automations and SmartApps associated with your old Hub and then rebuild these configurations for your new setup. Depending on the number of devices in your home, this process can take several hours. Set aside enough time to complete the migration from start to finish.

 

1. Remove all SmartApps

Note: Dashboard categories and some legacy SmartApps will no longer be available once deleted. Go here for a list of deprecated SmartApps and alternatives.

  1. Tap Automations
  2. Tap SmartApps
  3. Select a SmartApp
  4. Tap Remove
  5. Confirm removal
  6. Repeat for all SmartApps

 

2. Remove all Routines

Note: Applicable only to existing users of the new SmartThings mobile app with configured Routines.

  1. Tap Automations
  2. Under Routines, tap the gear icon for a Routine
  3. Scroll down to the bottom
  4. Tap Remove
  5. Confirm removal
  6. Repeat for all Routines

 

3. Remove all Devices

  1. Tap My Home
  2. Tap Things
  3. Tap the device you wish to remove
  4. Tap the gear icon
  5. Tap Remove
  6. Complete removal*
  7. Repeat for all devices

*Note: In iOS and Android, removal of a Z-Wave device will prompt Z-Wave exclusion. Follow the in-app instructions to reset, or “exclude,” your Z-Wave devices:

  1. The app will show this message: “Please follow the manufacturer’s instructions to remove the Z-Wave device from My SmartThings.” There will also be a spinning circle next to the message “Exclusion Mode Active”
  2. While Exclusion Mode is active, perform the device-specific exclusion confirmation (e.g., a physical button press). You can find instructions for excluding certain compatible Z-Wave devices in the Things category
  3. The app will confirm device exclusion
  4. Tap Done

For more information about Z-Wave exclusion, see Step 9. Windows users should also consult Step 9 to successfully exclude Z-Wave devices.

 

4. Delete the current Location

Note: This action may fail for some users. For assistance with Location deletion or any other steps that give you trouble, email migrationhelp@smartthings.com.

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location you wish to delete
    • To choose a different Location, tap the dropdown arrow and then tap the gear icon for the Location
  3. Tap Remove Location
  4. Confirm deletion by tapping Delete (deleting a Location cannot be undone)

 

5. Unplug the old Hub

Disconnect the power and Ethernet cables from your old Hub. Feel free to move the Hub aside.

Note: Do NOT skip this step. Creating an ideal mesh network is dependent upon disconnecting the previous Hub.

 

6. Add a new Location

If you deleted your only Location, the app will automatically prompt you to create a new Location. If not:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the dropdown arrow
  3. Tap Add New Location
  4. Select your country
  5. Tap Continue
  6. Tap Yes, I have a Hub to connect
  7. Enter the 6-character Activation Code for your Hub
  8. Tap Next

The app will then direct you to connect a Hub to the Location.

 

7. Connect the Hub v2 to your new Location

Then follow the in-app instructions to connect your Hub, which are reproduced here:

  1. First, connect the Hub using the included power and network cables
  2. Tap Continue
  3. Tap Grant Location Permission (By doing so, SmartThings can trigger different actions to happen automatically when you enter and leave your customised Location)
  4. Name your Location (defaults to “Home”)
  5. Tap This is My Location to confirm your physical location
    1. If needed, tap Change Location
    2. Long press the pin in a new spot on the map, or tap and hold the pin to drag it
    3. Tap and drag the blue dot to change the size of the geofence surrounding your home
    4. Tap Save
  6. Wait while the Hub downloads any available firmware upgrades. This may take 5-10 minutes to complete. Do not unplug the Hub during the setup process.
  7. The app will confirm when the Hub is ready (LED solid green) with the success message, “Your Hub is activated”
  8. Tap Done

Note: During the initial firmware update, expect the following LED behaviour:

LED color

Steady/Blinking

State

Red

Steady

Booting

Blue

Blinking

Connecting to LAN

Blue

Steady

Attempting connection to SmartThings servers

Green

Steady

Downloading firmware update (may be very brief)

Magenta

Steady

Applying update

Blue

Steady

Waiting for software to respond

Green

Steady

Active, updated, and fully functional (app will indicate it is OK to proceed)

 

After the Hub is connected, the app will prompt you to connect your Things. If you have new devices to connect that have not been previously paired with another Hub, follow the prompts. If reconnecting existing devices, skip the automatic prompts and proceed to the next steps in this document.

IMPORTANT: When connecting devices (ZigBee, Z-Wave, or other), start with the powered devices (repeaters) nearest the Hub and then work your way out. Next, connect battery-powered devices working from the Hub out. This will create the ideal mesh network.

 

8. Connect ZigBee devices

All Samsung SmartThings devices and SmartThings’ SmartSense and SmartPower devices use ZigBee. If you’re not sure whether a device uses ZigBee or another protocol, look it up on our Works With SmartThings page.

 

Add a ZigBee device to the Hub

  1. Tap My Home
  2. Under Things, tap Add a Thing
  3. The app will say Looking for devices…
  4. While the Hub is searching, follow the connection steps specific to the device

Steps for connecting many third-party devices can be found under Things.

To connect SmartThings devices:

Samsung SmartThings Water Leak Sensor

Samsung SmartThings Motion Sensor

Samsung SmartThings Arrival Sensor

Samsung SmartThings Multipurpose Sensor

SmartSense Temperature/Humidity Sensor

Samsung SmartThings Water Leak Sensor (2015 model)

Samsung SmartThings Motion Sensor (2015 model)

Samsung SmartThings Arrival Sensor (2015 model)

Samsung SmartThings Multipurpose Sensor (2015 model)

Samsung SmartThings Outlet

SmartPower Dimming Outlet

SmartSense Open/Closed Sensor

 

Name the device and save

  1. When the devices are discovered, they will be listed at the top of the screen
  2. Tap a device to rename it
  3. When finished, tap Save
  4. Tap Ok to confirm

 

Test the device

Before moving on to the next ZigBee device, make sure the one you just connected is working properly with SmartThings. Walk in front of your motion sensor, open and close a sensor-outfitted door, etc. For moisture sensors, touch the contacts at the bottom of the device with a wet paper towel.

 

Repeat

Follow this same set of steps for resetting and connecting all your ZigBee devices.

 

9. Exclude and connect Z-Wave devices

Before it can connect with your new Hub, a Z-Wave device needs to be fully removed, or “excluded,” from any Z-Wave controller it was previously connected to (your old Hub). If you’re unsure whether a device communicates via Z-Wave, look up its info on our Works With SmartThings page.

Note: If you already excluded your Z-Wave devices during Step 3 (Remove all Devices), proceed to adding Z-Wave devices to the Hub.

 

Exclude a Z-Wave device

  1. Tap the menu (Android) / More (iOS)
  2. Tap the Hub
  3. Tap Z-Wave Utilities
  4. Tap General Device Exclusion
  5. The app will show this message: “Please follow the manufacturer’s instructions to remove the Z-Wave device from My SmartThings.” There will also be a spinning circle next to the message “Exclusion Mode Active”
  6. While Exclusion Mode is active, perform the device-specific exclusion confirmation (e.g., a physical button press). You can find instructions for excluding certain compatible Z-Wave devices in the Things category
  7. The app will confirm device exclusion
  8. Tap Done

 

Add the Z-Wave device to the Hub

  1. Tap My Home
  2. Under Things, tap Add a Thing
  3. The app will say Looking for devices…
  4. While the Hub is searching, follow the connection steps specific to the device. Steps for connecting many compatible third-party devices can be found in the Things category

 

Name the device, save, and test it

All the above recommendations for your ZigBee devices hold true for your Z-Wave devices as well.

 

Repeat

Follow this same set of steps for resetting and connecting all your Z-Wave devices, one at a time.

 

10. Connect LAN and cloud-to-cloud devices

  1. Tap Marketplace
  2. Under Things, select the categories your device belongs to
  3. Select your device from the list
  4. Tap Connect Now
  5. If it’s a cloud-connected device, log in with the appropriate credentials (e.g., your ecobee username and password). If LAN-connected, the app will automatically skip this step
  6. Your Hub will then begin searching for compatible devices
  7. Follow the in-app instructions to complete connecting your device

Name the device, save, test it, and then repeat the connection steps above for each LAN or cloud-to-cloud device you want to control with SmartThings.

 

11. Configure and automate your devices

You can:

 

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