SmartThings Support

How can I check SmartThings’ platform status?

If your Hub is offline, your SmartApps won’t execute, or you’re experiencing other problems with your SmartThings system, there may be widespread platform issues.

Visit our platform status page to see whether everything is operational.

Here, you’ll find live information about ongoing and past incidents, and you can subscribe to status updates. You can also check the current performance of:

  • Hub Connectivity
  • SmartApps
  • Mobile App Connectivity
  • Push Messages
  • Device Control
  • Scheduled SmartApps
  • SmartApp Web Services
  • Developer Tools
  • SmartThings.com
  • Shop.SmartThings.com
  • Community Site

 

Get In Touch

Reach us by phone
1-800 SAMSUNG
1-800-726-7864
9 am to 6 pm Pacific Time, Monday through Saturday
Reach us on live chat
9 am to 5 pm Pacific Time, Monday through Saturday
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