SmartThings Support

Samsung Digital Appliances FAQ

NOTE: Samsung Digital Appliances are not available in all regions.

 

Do I need a Samsung account to connect my appliance with SmartThings?

Yes, you will need to create a Samsung account. To do so, download and install the SmartThings app for Android or iOS.

 

The appliance won’t connect to WiFi, what should I do?

Make sure you are using the correct WiFi network and password.

Also, most Samsung home appliances are unable to connect to 5GHz WiFi bands. Be sure to use a 2.4GHz network.

 

Do the appliance and the SmartThings Hub need to be on the same network?

No. Using the SmartThings app, you can connect your home appliance to the same Location as your SmartThings Hub, but they do not need to be on the same network.

 

Does my phone have to be on the same network as well?

No. However, your phone must have an active internet connection in order to communicate with the Hub and the appliance through the SmartThings app and cloud.

 

How do I control the appliance through the SmartThings app?

Go to the Samsung Digital Appliances section of our Help Center and click on your appliance(s) to see exactly how to connect and control it with SmartThings.

 

What should I do if the SmartThings app can’t find any available devices?

Try the following:

  • Make sure the appliance is powered and connected to WiFi. For dongle-compatible appliances without built-in WiFi capabilities, make sure the WiFi dongle is installed correctly.
  • Verify that the SmartThings Hub and the appliance are on the same network.
  • Make sure the appliance is registered with the Samsung Smart Home app.

 

What should I do if the appliance stops responding to commands from SmartThings?

Remove the appliance from SmartThings, and then reconnect it.

To remove an appliance:

  1. From the Dashboard, tap on the Devices tab
  2. Tap the three dots in the top right
  3. Tap Edit
  4. Tap the red minus icon (-) next to the name of the device
  5. Confirm removal (this cannot be undone)

 

To reconnect the appliance, go to the Samsung Digital Appliances section of our Help Center and select your appliance for instructions.

 

Setting up the appliance got interrupted before it could finish, what should I do?

Remove any partially connected appliances from the SmartThings app, and then start over from the beginning.

 

Which Samsung appliances/models are supported by SmartThings?

Depending on your region, the following types of appliances may be supported: oven, range, clothes washer, clothes dryer, refrigerator, air purifier, room AC, floor AC, robot vacuum.

For specific model numbers available in your region, go to the Supported Devices section of the SmartThings app:

  1. From the Dashboard, tap Supported Devices
  2. Tap on the appliance

 

I have questions about my appliance, whom should I contact?

For help purchasing, setting up, using, configuring, or troubleshooting Samsung appliances, or for any questions or comments related to Samsung appliances, contact the Samsung customer care center:

 

COUNTRY

TELEPHONE NUMBER

WEBSITE

US

1-800-SAMSUNG (726-7864)

http://www.samsung.com/us/support

UK

0330-SAMSUNG (726-7864)

http://www.samsung.com/uk/support

 

Get In Touch