SmartThings Support

Device Health

Devices connected to the platform will at times go offline, and there are several ways this can happen. For example, the Hub goes offline, network problems make Wi-Fi devices unreachable, or a device runs out of battery.

Opt in to Device Health, and we will check in on certain devices regularly to make sure they are functioning and communicating with the Hub. We will also keep an eye on the battery life of your devices.

 

How do I opt in to the Device Health?

  1. Tap the menu (Android) / More (iOS)
  2. Tap Device Health
  3. Toggle the Device Health switch to the ON state
  4. Tap Done

Note: Device Health is not supported by Hub v1.

 

What devices are included in Device Health checks?

  • Samsung SmartThings Motion Sensor
  • Samsung SmartThings Multipurpose Sensor
  • Samsung SmartThings Water Leak Sensor
  • Samsung SmartThings Arrival Sensor
  • Samsung SmartThings Outlet
  • SmartSense Open/Closed Sensor
  • SmartSense Temp/Humidity Sensor
  • Fibaro Flood Sensor
  • Fibaro Motion Sensor
  • Sensative Strips
  • Belkin WeMo LED Bulb
  • SYLVANIA Smart Bulbs
  • Philips Hue Bridge
  • Philips Hue Bulbs
  • LiFi Labs LIFX Bulbs
  • Aeon Labs Micro Smart 2E switches and dimmers
  • Aeon Labs Recessed Door Sensor
  • Aeon Labs MultiSensor (Gen 5)

 

What happens if a device becomes unavailable or the battery level gets low?

If a device becomes unavailable or the battery level gets low, there will be an alert flag anywhere the device is listed in the app. The alert will be red if the device is unavailable or orange if the battery is low.

Device_health_new.png

For unavailable devices, you can see when the device was last active on the device details screen:

  1. Tap My Home
  2. Under Things, select the device
  3. For support, tap the link for Explore help topics to solve this issue

 

What happens if my Hub goes offline?

If the Hub goes offline for any reason, you will receive a push notification and all devices will show as unavailable in the app. Additionally, there will be an alert banner on the main screens for Dashboard, My Home, Automations, and Marketplace. If you attempt to run a Routine from the Automations screen, you will see an in-app notification indicating that the Routine may not have fully completed.

Device_health_new2

You can find the Hub status in the mobile app:

  1. Tap the menu (Android) / More (iOS)

 

Get In Touch

Reach us by phone
1-800 SAMSUNG
1-800-726-7864
9 am to 6 pm Pacific Time, Monday through Saturday
Reach us on live chat
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