SmartThings Support

SmartThings Energy Control

Table of Contents

Questions about SmartThings Energy Control?

Questions about In-Home Displays (IHD), Customer Access Devices (CAD)
or my energy providers?

 

SmartThings Energy Control

SmartThings Energy Control (STEC) is our simple, easy-to-use and free service that gives you control over your home’s energy from your phone through the SmartThings app.

Get detailed, up-to-the-minute information via the app so you can view your home’s energy usage and cost by the hour, day, or month. This gives you and everyone in the house the power to make informed decisions about your energy use at home, wherever you are.

SmartThings Energy Control FAQ

I signed up for Bulb via the Samsung offer, when will I get my Voucher Code?

Who can use the service?

How we use your data?

How can I delete my Energy Data?

SmartThings is showing my device as offline, what should I do?

Will the service work in the event of a power cut?

Can I share my SmartThings Energy Control with the whole family?

Why can’t I see ‘Bulb Energy’ in ‘Add device’?

Can I automate my devices based upon my energy use?

I signed up for Bulb via the Samsung offer, when will I get my Voucher code?

You will receive a voucher code via email within 2 weeks of your Bulb switching date. The switching date is the date that Bulb starts supplying your energy, not the date you signed up.

 

Who can use the service?

Any Bulb member with a single rate Vari-fair tariff and a SMETS 2 Smart Meter with Chameleon CAD can utilize the service. We will be expanding the service to new tariffs and to SMETS 1 Smart Meters in 2020.

 

How we use your data?

We use your data to improve the SmartThings Energy Control service, providing insight into how you use your energy and tips on how to reduce it. Samsung is responsible for your personal data when you use the SmartThings app. Our privacy policy, found in the app, explains the rights you have over your data, including how to access it or ask for it to be deleted. 

  • Your data will be stored securely in the European Economic Area (EEA)
  • Samsung will hold your energy usage data for a maximum of 13 months from the date it was created
  • If you don’t use the SmartThings app for over a month, Samsung will automatically delete your data

How can I delete my Energy Data?

If you delete Smart Energy Control from your SmartThings account, delete your SmartThings account or simply ask us to delete your data in accordance with GDPR then all your Energy Data will be permanently deleted by Samsung but will still be stored by your energy service provider.

SmartThings is showing my device as offline, what should I do?

Check your In-Home Display (IHD) is connected to Wi-Fi, the indicator icon is displayed, and you have a stable internet connection. If the internet is connected, please reset the IHD by holding the power button on the back of the IHD for 10 seconds.

Will the service work in the event of a power cut?

If there is a power cut your Wi-Fi would go down and therefore no data could be sent to SmartThings Energy Control (STEC). When power is restored STEC will be able to restore any gas consumption used during the power cut (the electric consumption would not change). 

 

 

Can I share my SmartThings Energy Control with the whole family?

Yes. In the SmartThings app you can add ‘Members’ in the main menu to give them access to your SmartThings account including Smart Energy Control. To add members, check out our support article here.

Why can’t I see ‘Bulb Energy’ in ‘Add device’?

SmartThings Energy Control is only available to users with a UK registered Samsung Account, if you have a Samsung account from a different region you can request to change your account at account.samsung.com

 

Can I automate my devices based upon my energy use?

At the moment this is option is not available, but we are working to bring this function to you soon.

IHD, CAD, and Energy Provider FAQ

How do I know if my Smart Meter is a SMETS2 or SMETS1 meter?

Can I get my SMETS1 meter upgraded to a SMETS2 meter?

Is my standing charge included in the reading?

What’s the difference between an IHD and a CAD?

What’s the difference between an IHD3 and IHD6?

When is the standing charge added to my electricity and gas values each day?

Can I still use the SmartThings Energy Control service if I move from Bulb to another provider?

I have dual-band Wi-Fi at home, does it matter which one the IHD connects to?

Why do I have a period of time showing on the graph where it says there was no data received?

Why does it seem that I use a lot of energy when there’s nobody at home?

Can I move my CAD from one SmartThings Account to another? 

How do I know if my Smart Meter is a SMETS2 or SMETS1 meter?

Contact your current energy supplier for information about your type of meter.

Can I get my SMETS1 meter upgraded to a SMETS2 meter?

This can only be done by your existing energy supplier. Contact your current energy supplier for more details.

Is my standing charge included in the reading on the Customer Access Device (CAD) and SmartThings Energy Control?

SmartThings Energy Control includes the standing charge which shows you how much you’ve spent on energy.  The In-Home Display does NOT show this and instead, only shows you the cost of the electricity and/or gas you’ve used.

What’s the difference between an In-Home Display (IHD) and a Customer Access Device (CAD)?

They are the same device.  All Smart Meters have to include an In-Home Display (IHD) provided as part of the regulator’s instructions to all energy companies. The IHD3 and IHD6 provided by Chameleon also acts as a Customer Access Device (CAD) in that it can transmit the energy data via your Wi-Fi to a service such as SmartThings to allow SmartThings Energy Control to function.

What’s the difference between an IHD3 and IHD6?

These are just different versions of an In-Home Display (IHD). IHD3’s have a panel with physical buttons, while IHD6’s are touchscreen devices.

When is the standing charge added to my electricity and gas values each day?

The standing charge is added at midnight Greenwich Mean Time (GMT) or at 1am British Summer Time (BST). 

Can I still use the SmartThings Energy Control (STEC) service if I move from Bulb to another provider?  What happens to my historic data?

No, if you move energy providers, STEC will no longer be able to receive your energy use and your historic data will be deleted.

I have dual-band Wi-Fi at home, does it matter which one the In-Home Display (IHD) connects to?

The IHD will only support 2.4GHz Wi-Fi frequencies. 

Why do I have a period of time showing on the graph where it says there was no data received?

This could be caused by a drop in communication from the In-Home Display (IHD) to the Smart Meter or the IHD to Wi-Fi and the data will be restored when the connection is re-established. If the connection cannot be re-established, the SmartThings Energy Control app will advise you to reboot the IHD and check your Wi-Fi connection.

Why does it seem that I use a lot of energy when there’s nobody at home?

Many devices use energy even in standby mode, you can reduce your energy consumption by utilizing smart plugs and lighting which can be scheduled to only operate when you are home. See www.samsung.com/uk/smartthings for more info on our Smart products.

Can I move my Customer Access Device (CAD) from one SmartThings Account to another? What happens to the data if I do this?

You can move your CAD to another account, provided you have removed the device from the original account. Unfortunately, historic data will be lost and only data up to midnight the day before will be restored.