SmartThings Support

Platform Transition FAQ

Updates to SmartThings Platform

We announced upcoming platform changes on June 24. In order to make the platform faster and more reliable, we will be consolidating SmartThings into a single app and shifting away from select legacy systems.

Here is what you can expect to change:

 

What’s Changing Transition Date Action Required

The SmartThings Classic app will be sunset, and the new SmartThings app will be the single place to manage your smart home settings.

October 14, 2020

Upgrade to the new SmartThings app.

If you have not yet migrated to the new app, here are instructions to get started.

The new SmartThings app will be the single location for all event history:

  • Some historical events will no longer be available in the SmartThings Classic app and Graph.

  • Device status and history for Samsung Products will no longer update in the Classic App.

  • Historical device events that do not match the new Capability Schema will not be accessible to Groovy SmartApps


August 17, 2020

Upgrade to the new SmartThings app to view full event history and Samsung product device statuses.

If you have not yet migrated to the new app, here are instructions to get started.

The legacy versions of the SmartThings Alexa1 Skill and SmartThings Action on Google2 will be sunset.

The new Alexa Skill and Action on Google integrations include faster response times, more devices, and the ability to control multiple locations.


September 8, 2020

Upgrade to the latest SmartThings Alexa Skill or SmartThings Action on Google.

If you have not yet migrated, here are instructions to get started.

The legacy Sonos integration will be automatically upgraded to the latest integration available for users running hub firmware 0.27.6 or greater.

This new integration operates faster and more reliably with local execution when paired with a SmartThings Hub.

September 8, 2020

If you connected your Sonos before August 27, 2019, we recommend you proactively transition to the new integration using these instructions.

Users who do not upgrade before Septmeber 8, 2020 will be automatically updated.

Note that this upgrade may cause a disruption in some SmartApps or Automations leveraging the legacy integration.

The Echo Speaks SmartApp will no longer be supported and existing installs will no longer be accessible.

Echo Speaks uses a cloud-based Groovy implementation that is resource heavy.

 September 8, 2020

If you have not yet migrated, here are instructions to get started. This upgrade, in collaboration with Amazon, provides support for more devices and the ability to control multiple locations.

For additional Echo Speaks feature parity requests, complete this form.

The current Cloud-based system for monitoring Hub-connected devices will be replaced with a new service that runs locally on SmartThings hubs.

Hubs with older firmware (pre-0.32.x) will begin using hub connectivity status to determine online/offline status for hub-connected devices (e.g., Zigbee devices, Z-Wave devices and locally executing LAN devices).

Note that Cloud-connected devices (typically WiFi-based products) will continue to operate and display online/offline status as usual.

Launch of 0.32.x firmware (target Fall 2020)

No Action Required.

More information about this change can be found here.

 

 

How will this affect me?

We will be rolling out changes in phases to ensure a smooth transition. Depending on what platform components you are using, you may not have to take any action, but the following groups of SmartThings users may be affected by the initial phase of the platform transition process.

You can select each section to jump to specific FAQs.

 

I am a SmartThings Classic App user

I added Alexa/Google to SmartThings prior to April 15, 2020

I added Sonos Speakers to SmartThings prior to August 15, 2019

I added the EchoSpeaks Community SmartApp

I use a Hub running firmware version 0.32 or older

 

SmartThings Classic App users

As many of you may know, we previously have announced that we planned to sunset the SmartThings Classic App.  We have created a Classic App Transition Tool to transition your Classic settings to the new SmartThings App and have a dedicated page with more information on how to upgrade.

To ensure an uninterrupted smart home experience, upgrade to the new SmartThings app by October 14, 2020.

 

Legacy Alexa Skill and Action on Google Users

Users that enabled the SmartThings Alexa Skill or Action on Google prior to April 15, 2020, are using a legacy version of the SmartThings voice assistant integration.

On September 8, 2020, the legacy Alexa and Google integrations will no longer be accessible.

We have developed a new and improved Alexa Skill and Action on Google that will give you the following benefits:

  • Control more Samsung devices
  • Access to multiple SmartThings locations
  • Faster response times when controlling devices
  • Quicker account linking for Alexa and Google

To upgrade to the new Alexa Skill and Action on Google follow the steps below:

  • Alexa Skill
  • Action on Google
  1. From the Home screen, touch the Plus (+) icon and select Voice Assistant
  2. Touch Amazon Alexa
    • You will automatically be directed to the Amazon App (if you have the Amazon app installed)
  3. Touch Enable to use for SmartThings
  4. Touch Authorize
    • Once authorized, the following message appears: “Alexa has been successfully linked with SmartThings.”
  5. Touch x to close the window and begin device discovery
  1. Go to the Google Home App
  2. Touch the plus sign (+)
  3. Choose Set up device
  4. Select Have something already set up?
  5. Touch SmartThings in the linked section
  6. Depending on your mobile device:
    • Android users: Touch Reconnect account
    • iOS users: Touch check for New Devices
  7. Click Samsung Account from the pop-up and re-enter your Samsung email and password

 

Legacy Sonos Users

Users that connected their Sonos speaker to SmartThings prior to August 15, 2019, are using the legacy version of the Sonos integration. Your Sonos integration will automatically be updated on September 8, 2020, if your hub is running firmware 0.27.6 or greater.

This new integration operates faster and more reliably with local execution when paired with a SmartThings Hub.

This upgrade may cause a disruption in some SmartApps or Automations leveraging the legacy integration. Please proactively upgrade your Sonos integration by removing and re-adding your Sonos integration using the steps below.

  • Remove your Sonos devices
  • Re-add your Sonos devices
To remove your Sonos devices:
  1. From the Home screen, select Menu and touch Devices
  2. Select More Options
  3. Touch Edit
  4. Select the Sonos speaker and touch Delete device
  5. Touch Delete to confirm

To re-add your Sonos devices:

First, ensure the Sonos device is still set up through the Sonos iOS or Android app and www.sonos.com.

Second, in the SmartThings mobile app:

  1. From the Home screen, touch the Plus (+) icon and select Device
  2. Select Sonos
  3. Choose the Hub and Room for the device
  4. While the Hub searches, power on the speaker

Once you are using the latest Sonos integration, you can use Automations in the new app to create simple and more complex actions.

 

Echo Speaks SmartApp Users

The Echo Speaks SmartApp will no longer be supported and existing installs will not be accessible after September 8, 2020.

Echo Speaks currently uses resource-heavy, outdated cloud-based Groovy implementation and now will be upgraded to the new SmartThings + Alexa integration.

The new official Alexa integration runs more efficiently than the legacy Alexa integration and supports more devices and multiple locations.

 

To set up and use the new Alexa integration:

  1. From the Home screen, touch the Plus (+) icon and select Voice Assistant
  2. Touch Amazon Alexa
    • You will automatically be directed to the Amazon App (if you have the Amazon app installed)
  3. Touch Enable to use for SmartThings
  4. Touch Authorize
    • Once authorized, the following message appears: “Alexa has been successfully linked with SmartThings.”
  5. Touch x to close the window and begin device discovery

 

Some features of the Echo Speaks SmartApp can be replicated using our official Alexa integration and Alexa routines via the Amazon Alexa app which you can find more information on here.

If a feature is not available, complete the form here and let us know what features you are missing.

On September 8, 2020, EchoSpeaks will no longer be accessible.

 

Hub-Connected Device Status Monitoring

The current Cloud-based system for monitoring Hub-connected devices will be replaced with a new service that runs locally on SmartThings hubs.

Hubs with older firmware (pre-0.32.x) will begin using hub connectivity status to determine online/offline status for hub-connected devices (e.g., Zigbee devices, Z-Wave devices and locally executing LAN devices). 

Note: Cloud-connected devices (typically WiFi-based products) will continue to operate and display online/offline status as usual.

 

1 Amazon, Echo, Alexa, and all related logos are trademarks of Amazon.com, Inc or its affiliates.

2 Google is a trademark of Google LLC.