SmartThings Support

How to exclude Z-Wave devices

Z-Wave devices require a separate command and physical confirmation from the device itself (usually a button press) in order to be reset (or "excluded") and removed from a controller (like the SmartThings Hub).

Note: In order to exclude a Z-Wave device in the SmartThings app, you must have the physical device with you and be within range of the SmartThings Hub.

 

Removing and excluding a device that is already connected

Your Hub will enter exclusion mode automatically when you remove a Z-Wave device is removed from the Devices menu.

  1. From the Home screen, select Menu (Menu icon) and touch Devices
  2. Select More Options (More Options icon) and touch Edit
  3. Select the device and touch Delete device
  4. Touch Delete to confirm
  5. The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps
  6. The app will indicate when the device is successfully removed. Touch Done

 

Excluding a device that is not yet connected to SmartThings

If you're having trouble adding a Z-Wave device that was previously in use, or if your new device won’t connect after several attempts, you may need to exclude the device still. Sometimes a device partially connects, or is partially removed, behind the scenes. General Z-Wave Device Exclusion should fix these issues.

Here are the steps to perform a General Z-Wave Device Exclusion:

  1. From the Home screen, select Menu (Menu icon) and touch Devices
  2. Select the SmartThings Hub
    • If you have SmartThings Wifi, select your Wifi Hub and then Use SmartThings Hub
  3. Touch More Options (More Options icon) and select Z-Wave utilities
  4. Touch Z-Wave exclusion
  5. The app will prompt you to perform a Z-Wave exclusion on the device. Refer to the device's manual for specific exclusion steps
  6. The app will indicate when the device is successfully removed. Tap Done

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