SmartThings Support

Set up a SmartThings Hub

In the SmartThings app:

1. From the Home screen, touch the Plus (+) icon and select Device
   • Note: When you first open the app, a popup may appear prompting you to add your Hub, just touch ADD NOW and skip steps 1 and 2.
2. Select SmartThings and touch SmartThings Hub (IM6001-V3) under Wi-Fi/Hub
3. Touch Start
4. Choose a Location for the device
5. Choose a Room for the device and touch Next
6. If the geolocation is not set, touch the map to set the geolocation
   • Touch the bullseye icon in the top right to use your current location
   • Touch and drag to move the location pin
   • Pinch in or out to adjust the size of the geofence
7. Select how you'd like to connect your Hub by touching Wi-Fi or Ethernet
8. Touch Next
9. Follow the in-app instructions to connect your Hub, which are reproduced here:
1. Connect your Hub using the included power cable and, if necessary, network cable
2. Don't unplug the Hub during the setup process. Setup will take 5-10 minutes to complete
10. Touch Next
11. Wait for the light to blink red and green on the front of the Hub
12. Using your mobile device's camera, scan the QR code located on the back of the Hub
    • If necessary, touch OK to give SmartThings access to your camera
    • If you're having trouble scanning the QR code, select Add device by serial number and enter the code manually
13. Touch Next
14. If you are setting up the Hub via Wi-Fi:
    1. Select your Wi-Fi network
    2. Enter your Wi-Fi network's password, then touch Connect
15. Wait a few moments while your Hub is connected
16. When the Hub is successfully added, touch Done

To start connecting devices, find your device here.

Change a SmartThings Hub's Wi-Fi network

If you set up the SmartThings Hub over Wi-Fi and are experiencing network issues or need to change the network that the Hub is connected to, you can do so at any time in the SmartThings app:

1. First, unplug the power cable from the back of your Hub. If you plugged the Hub in via Ethernet, remove the Ethernet cable, as well
2. Once the Hub shows as "Disconnected" in the SmartThings app, go to the Home screen and select Menu () and touch the Settings gear icon
3. Touch Update Wi-Fi information
4. Select your SmartThings Hub, then tap Update
5. Plug the power cable back into the Hub
6. Using a pin or a similar tool, press and hold the reset button on the back of the Hub until the LED begins blinking green and red
7. In the SmartThings app, touch Next
8. Using your mobile device's camera, scan the QR code located on the back of the Hub or enter the serial number manually
9. Select your Wi-Fi network
10. Enter your Wi-Fi network's password, then touch Connect
11. Once the Hub is connected, touch Done

Note: Changing the Wi-Fi network that the SmartThings Hub is connected to will not affect any existing devices, Scenes, or Automations.

Set up a SmartThings Hub v2 (2015)

In the SmartThings app:

1. From the Home screen, touch the Plus (+) icon and select Add device
2. Select SmartThings and touch SmartThings Hub (STH-ETH & Others) under Wi-Fi/Hub
3. Choose a Location or Add a new Location for the device
4. Touch the map to set the geolocation
   • Touch the bullseye icon in the top right to use your current location
   • Touch and drag to move the location pin
   • Pinch in or out to adjust the size of the geofence
5. Touch Next
6. Choose a Room or Add a new Room for the device
7. Follow the in-app instructions to connect your Hub, which are reproduced here:
1. Connect your Hub using the included power and network cables.
2. Don't unplug the Hub during the setup process. Setup will take 5-10 minutes to complete.
8. Touch Next
9. Enter the 6-character Welcome code that was packaged with the Hub and touch Next
10. When the Hub is successfully added, tap Done

To start connecting devices, find your device here.