SmartThings Support

How to add a Samsung Connect Home

Adding a Samsung Connect Home provides a Wi-Fi mesh network with extended range and contains a built-in SmartThings Hub, allowing you to connect to SmartThings products and the many third-party devices that work with SmartThings.

Note: The Connect Home does not act as a modem and needs to be plugged into a modem or Ethernet wall jack with an active internet connection.

 

This article will tell you how to connect the following Samsung Connect Home models with the Samsung Connect app:

 

Getting Started

To get started, you need the Samsung Connect app and a Samsung account. The Samsung Connect app is preloaded on Samsung S8/S8+ devices and is also available to download for Android and iOS.

Once you’ve downloaded the app, you can sign up for a Samsung account or sign in to an existing Samsung account.

  • I do not have a Samsung account
  • I already have a Samsung account

Open the Samsung Connect app:

  1. Watch the introductory video or tap Skip video
  2. Tap Sign in
  3. Tap Create account
  4. Enter your email address
  5. Enter your password
  6. Confirm your password
  7. Enter your first and last name
  8. Enter your ZIP code and date of birth
  9. Tap Next
  10. Tap Agree for the Samsung Terms and Conditions, Terms of Services, and Samsung Privacy Policy
  11. Tap Confirm

Open the Samsung Connect app:

  1. Enter your Samsung account ID and password
  2. Tap Sign in
  3. Agree to the Samsung Terms of Service and Privacy Policy, and tap Done

 

Set up a Samsung Connect Home

First, plug in your Samsung Connect Home with the provided power and Ethernet cables. The LED on the front will flash red and green when the device is ready to connect.

  • Android mobile
  • iOS mobile

In the Samsung Connect app:

  1. From the home screen, tap the plus icon in the bottom right
    • When you first open the app, a popup may appear prompting you to add your Wi-Fi Hub–just tap Add Now and skip the next two steps
  2. Wait a moment for Samsung Connect to discover the Wi-Fi Hub
  3. Select the Wi-Fi Hub when it appears under Available Devices
  4. Agree to the Terms and Conditions, and tap Next
  5. Wait a moment while the Wi-Fi Hub registers to your Samsung account
  6. Enter a network name and password
  7. Recommended: Select Set up SmartThings Hub
  8. Tap Next
  9. Wait a moment while your Wi-Fi network is created and the SmartThings Hub is set up
  10. When the Wi-Fi Hub setup is complete, tap Done
    • If you have another Samsung Connect Home, tap Add another Wi-Fi Hub and follow the steps immediately below

 

To continue setting up an additional Samsung Connect Home and build a Wi-Fi mesh network:

  1. After tapping Add another Wi-Fi Hub, plug in your additional Wi-Fi Hub with the power cable only (no Ethernet cable)
    • Make sure to pick a strategic point in your home, generally in an open area within 40 feet of the first Wi-Fi Hub so that your Wi-Fi Hubs are spread out enough to extend your Wi-Fi range, but not so far that they can’t talk to each other
  2. Then in the Samsung Connect app, tap Next
  3. Wait a moment for Samsung Connect to prepare and connect your Wi-Fi Hub to the existing network
  4. When the Wi-Fi Hub setup is complete, tap Done OR tap Check Now to confirm your Wi-Fi Hubs are routing properly and tap Done when the signal strength has been verified
    • If you have another Samsung Connect Home, tap Add another Wi-Fi Hub and repeat these steps as necessary (You can add up to 4 additional Wi-Fi Hubs for a total of 5)

 

In the Samsung Connect app:

  1. From the home screen, tap the plus icon in the bottom right
  2. Tap Wi-Fi Hub
  3. Tap I Agree for the Terms and Conditions and tap Next
  4. Tap Agree to continue with your Samsung account
  5. Confirm the modem is plugged in to your Wi-Fi Hub using the provided Ethernet cable and tap Next
  6. Confirm the Wi-Fi Hub’s power cable is plugged in and tap Next
  7. Wait a moment and select the discovered Connect Home and wait for registration to complete
  8. Enter a network name and password
  9. Recommended: Select Set up SmartThings Hub
  10. Tap Next
  11. Wait a moment while your Wi-Fi network is created and the SmartThings Hub is added
  12. When the Wi-Fi Hub setup is complete, tap Done
    • If you have another Samsung Connect Home, tap Add another Wi-Fi Hub and follow the steps immediately below

 

To continue setting up an additional Samsung Connect Home and build a Wi-Fi mesh network:

  1. After tapping Add another Wi-Fi Hub, plug in your additional Wi-Fi Hub with the power cable only (no Ethernet cable)
    • Make sure to pick a strategic point in your home, generally in an open area within 40 feet of the first Wi-Fi Hub so that your Wi-Fi Hubs are spread out enough to extend your Wi-Fi range, but not so far that they can’t talk to each other
  2. Then in the Samsung Connect app, tap Next
  3. Wait a moment and select the discovered Connect Home and wait for the device to be added to the existing network
  4. When the Wi-Fi Hub setup is complete, tap Done OR tap Check Now to confirm your Wi-Fi Hubs are routing properly and tap Done when the signal strength has been verified
    • If you have another Samsung Connect Home, tap Add another Wi-Fi Hub and repeat these steps as necessary (You can add up to 4 additional Wi-Fi Hubs for a total of 5)

 

To start connecting smart devices, check out this guide.

 

Add additional Wi-Fi Hubs to build a Wi-Fi mesh network

You can connect additional Wi-Fi Hubs to build a mesh network and extend your wireless range. If you have already completed the setup of your first Samsung Connect Home, you can easily add another Wi-Fi Hub at a later time. You can add up to 4 additional Hubs for a total of 5. 

  • Android mobile
  • iOS mobile

First, plug in your additional Wi-Fi Hub with the power cable only (no Ethernet cable). Make sure to pick a strategic point in your home, generally in an open area within 40 feet of the first Wi-Fi Hub so that your Wi-Fi Hubs are spread out enough to extend your Wi-Fi range, but not so far that they can’t talk to each other.

In the Samsung Connect app:

  1. Tap the plus icon (+) in the bottom right
  2. Wait a moment for Samsung Connect to discover the Wi-Fi Hub on your network
  3. Select the Wi-Fi Hub when it appears under Available Devices
  4. Wait a moment for Samsung Connect to prepare and connect your Wi-Fi Hub to the existing network
  5. When the Wi-Fi Hub setup is complete, tap Done OR tap Check Now to confirm your Wi-Fi Hubs are routing properly and tap Done when the signal strength has been verified

 

First, plug in your additional Wi-Fi Hub with the power cable only (no Ethernet cable). Make sure to pick a strategic point in your home, generally in an open area within 40 feet of the first Wi-Fi Hub so that your Wi-Fi Hubs are spread out enough to extend your Wi-Fi range, but not so far that they can’t talk to each other.

In the Samsung Connect app:

  1. Tap the plus icon (+) in the bottom right
  2. Tap Wi-Fi Hub
  3. Tap Extend Wi-Fi Hub
  4. Confirm your Wi-Fi Hub is placed in an ideal location and tap Next
  5. Confirm your Wi-Fi Hub is plugged in with the power cable only (no Ethernet cable) and tap Next
  6. Wait a moment and select the discovered Connect Home and wait for the device to be added to the existing network
  7. When the Wi-Fi Hub setup is complete, tap Done OR tap Check Now to confirm your Wi-Fi Hubs are routing properly and tap Done when the signal strength has been verified

 

 

Add a Samsung Connect Home to an existing Place

If you do not already have a Place, adding a Wi-Fi Hub from the home screen of the Samsung Connect app will automatically create a Place (with the default name Home), which is the main launch pad for your Wi-Fi settings, connected Hub, devices, and Modes. If you already have a Place, the Wi-Fi Hub will be automatically added to your first default Place. However, if you have created a second Place in the Samsung Connect app, follow the steps below to add your Wi-Fi Hub to your secondary Place instead of your first default Place.

First, plug in your Samsung Connect Home Wi-Fi Hub with the provided power and Ethernet cables. Note: The Wi-Fi Hub does not act as a modem and needs to be plugged into a modem or Ethernet wall jack with an active internet connection. The LED on the front of the Wi-Fi Hub will flash red and green when the device is ready to connect.

Then in the Samsung Connect app:

  1. From the home screen, tap My Devices
  2. Swipe to find the Place you want
  3. Tap the plus icon (+) in the bottom right
    • If this is the first device for this Place, you will tap Add Device instead
  4. Android: Wait a moment for Samsung Connect to discover the Wi-Fi Hub and select it when it appears under Available Devices OR tap Add device manually and tap Wi-Fi Hub
  5. iOS: Tap Wi-Fi Hub
  6. Follow the in-app instructions

 

To start connecting smart devices, check out this guide.

 

View a Samsung Connect Home

  1. Tap My Devices
  2. You will see your Wi-Fi Hub and SmartThings Hub under All Devices
    Note: You can also swipe to the side from the All Devices screen to view the device list for your Place, which includes the Wi-Fi Hub and SmartThings Hub

OR

  1. Tap the Place name on the first screen of the sliding carousel
  2. You will see your Wi-Fi Hub and SmartThings Hub under the device list for your Place

 

Delete a Samsung Connect Home

NOTE: Deleting the Connect Home will restore it (and any connected sub Wi-Fi Hubs in the mesh network) to factory settings. This means you will have to set up your Wi-Fi network from scratch again and all devices connected to your SmartThings Hub will have to be reset or excluded before they can be reconnected. All automations, Rules, and Modes associated with that SmartThings Hub will be lost as well.

  1. Tap My devices
  2. Tap the three dots in the top right
  3. Tap Delete devices
  4. Select the Wi-Fi Hub and SmartThings Hub 
  5. Tap Delete
  6. Tap Delete again to confirm (this cannot be undone)

 

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