SmartThings Support

How to reboot the Samsung Connect Home

Rebooting the Wi-Fi Hub is a good solution to the following issues:

  • Wi-Fi Hub is unresponsive after a power outage
  • Wi-Fi Hub is reporting disconnected or offline
  • Smart devices are not responding
  • ZigBee mesh network needs repair
  • General performance issues

 

To reboot the Samsung Connect Home

Follow these steps to hard reboot both the Wi-Fi Hub and built-in SmartThings Hub:

  1. Unplug the power cord and Ethernet cable for 30 seconds
  2. Plug the Ethernet cable back in first, followed by the power cord

 

Alternatively, you can also reboot both the Wi-Fi Hub and the SmartThings Hub together from the SmartThings app, but the Wi-Fi Hub must be online. An offline Wi-Fi Hub must be physically rebooted.

In the SmartThings app:

  1. To view the Hub's Location, select Menu (Menu icon) and touch the dropdown arrow to select the Location name.
  2. Select Menu (Menu icon) and then touch Devices.
  3. Select the Wi-Fi Hub device.
  4. Touch the Wi-Fi Hub image
  5. Touch Reboot device
  6. Touch Reboot to confirm

 

Want to completely start from scratch and factory reset your Wi-Fi Hub? See this page to learn how.

 

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