SmartThings Support

How to reboot the Samsung Connect Home

Rebooting the Wi-Fi Hub is a good solution to the following issues:

  • Wi-Fi Hub is unresponsive after a power outage
  • Wi-Fi Hub is reporting disconnected or offline
  • Smart devices are not responding
  • ZigBee mesh network needs repair
  • General performance issues

 

To reboot the Samsung Connect Home

Follow these steps to hard reboot both the Wi-Fi Hub and built-in SmartThings Hub:

  1. Unplug the power cord and Ethernet cable for 30 seconds
  2. Plug the Ethernet cable back in first, followed by the power cord

 

Alternatively, you can also reboot both the Wi-Fi Hub and the SmartThings Hub together from the Samsung Connect app, but the Wi-Fi Hub must be online. An offline Wi-Fi Hub must be physically rebooted.

In the Samsung Connect app:

  1. Tap My Devices
  2. Tap the Wi-Fi Hub
  3. Tap the Wi-Fi Hub image
  4. Tap Reboot device
  5. Tap Reboot to confirm

 

To reboot the SmartThings Hub remotely

You can reboot the SmartThings Hub remotely with the following steps, but this will not reboot your Wi-Fi Hub or Wi-Fi mesh network.

  1. In your browser, log in to graph.api.smartthings.com with your Samsung account
  2. Click My Hubs
  3. Scroll down to Utilities and click View Utilities
  4. Under Hub Commands, click Reboot Hub

 

Want to completely start from scratch and factory reset your Wi-Fi Hub? See this page to learn how.

 

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