SmartThings Support

How to factory reset the Samsung Connect Home

NOTE: Factory resetting the Samsung Connect Home will reset all settings. This means you will have to set up your Wi-Fi network from scratch again and all devices connected to your SmartThings Hub will have to be reset or excluded before they can be reconnected. All automations, Rules, and Modes associated with that SmartThings Hub will be lost as well.

 

To factory reset the Samsung Connect Home

Follow these steps:

  1. Hold down the Reset button on the back of the device using a safety pin or similar tool for approximately 10 seconds
  2. Release the Reset button when the LED on the front goes dark
  3. Wait for the LED to flash red and green, indicating it is ready to connect again

 

Alternatively, you can also factory reset the Samsung Connect Home from the Samsung Connect app, but the Connect Home must be online. An offline or disconnected Connect Home must be physically reset.

  1. Tap My Devices
  2. Tap your Wi-Fi Hub
  3. Tap the Wi-Fi Hub image
  4. Tap Factory Reset

 

While the Samsung Connect Home restores factory settings, the LED will go dark, then blink green, and finally blink red and green to indicate it is ready to connect again.

 

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