SmartThings Support

SmartThings Hub Miscellaneous FAQ

Can I activate my Hub through my desktop or browser?

What is the range of the SmartThings Hub?

Can I use two Hubs in one Location?

Is the Samsung SmartThings Hub Z-Wave Plus Certified?

What happens if the power goes out or I lose my internet connection?

 

Can I activate my Hub through my desktop or browser?

The SmartThings web console cannot be used to activate a Hub or to connect devices. Follow this link to read about getting started and activating your Hub.

 

What is the range of the SmartThings Hub?

The range of the Samsung SmartThings Hub is 50-130 feet (depending on your home's construction).

Range also varies depending on a number of environmental factors, including interference from other electronics and atmospheric conditions.

Z-Wave and ZigBee devices support mesh networking, however. For a thorough look at wireless range and how you can use network extenders to ensure coverage throughout your home, check out our blog post: A Guide to Wireless Range & Repeaters.

 

Can I use two Hubs in one Location?

At this time, we do not support having multiple Hubs in one Location. Users are unable to control the same devices using multiple Hubs (devices can only be paired to one controller at a time).

You can control multiple Hubs from one account, provided each Hub has its own Location.

 

To create a new Location and activate a Hub, read our guide for setting up the Samsung SmartThings Hub.

 

Is the Samsung SmartThings Hub Z-Wave Plus Certified?

The Samsung SmartThings Hub (Hub v2) is Z-Wave Plus Certified by the Z-Wave Alliance.

Note the "Z-Wave Plus" mark on the Hub shown in the example photo below.

 

 

Unfortunately, due to a manufacturing error, this mark was omitted on some Hubs. We apologize for any confusion.

Rest assured that all Samsung SmartThings Hubs are Z-Wave Plus Certified, comply with Z-Wave Alliance standards, and operate accordingly.

For more details on the Hub’s certification, please visit the Z-Wave Alliance’s website.

 

What happens if the power goes out or I lose my internet connection?

Samsung SmartThings Hub (Hub v2)

Hub v2 is able to perform some local processing and features a battery backup (4 AA batteries, included but not preinstalled).

If the power goes out, the Hub's batteries are expected to last up to 10 hours. This allows certain preconfigured automations to continue even without power.

Some of the processing that has previously existed in the cloud, like for certain SmartApps and device types, now automatically occurs locally in the Hub. Some automations driven by ZigBee or Z-Wave devices will no longer have to make that round trip from the device, to the Hub, up to the cloud, and back.

Please check back soon for a more detailed guide to local processing and how it works.

Note: An active internet connection to the Hub is always required to manually control your devices and SmartApps via the SmartThings mobile app.

 

Hub v1

Version 1 of the SmartThings Hub requires a persistent power source and internet connection in order to communicate with the SmartThings cloud. Hub v1 must be connected via Ethernet and micro-USB at all times in order for your Hub and connected devices to function properly.

In the event of an internet or power outage, your Hub and devices will not be controllable until the internet connection and power are restored.

 

Not sure which version of the Hub you own? Read this article to find out.

 

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