SmartThings Support

ADT Professional Monitoring Services

Available starting November 5th!

ADT Professional Monitoring Services provides emergency contact services to keep your home safe from smoke, fire, extreme temperatures, carbon monoxide, and intrusions. These optional paid services require the ADT Security Hub as well as the corresponding ADT smart devices.

Read more about how it works on our website here.

 

ADT Home Security Monitoring

  • ADT will monitor your home 24/7 for intrusions and panic alerts
  • ADT will contact you immediately if an intrusion is detected or a panic alert is initiated in your home
  • ADT can also alert emergency services if your home or family are in danger
  • Available for less than $1 a day with no long-term contracts
  • Requires an ADT Security Hub and an ADT Door and Window Detector, ADT Motion Detector, or ADT Keychain Remote. ADT professional monitoring services may not be available in all areas and may require permitting or additional service fees

ADT Home & Life Safety Monitoring

  • ADT will monitor your home 24/7 for smoke, fire, carbon monoxide, and water leaks
  • ADT will contact you immediately if smoke, fire, carbon monoxide, or a water leak is detected in your home
  • ADT can also alert emergency services if your home, family, or pets are in danger
  • Available for less than $1 a day with no long-term contracts
  • Requires an ADT Security Hub and an ADT Smoke Alarm, ADT Carbon Monoxide Alarm, or ADT Water Leak Detector. ADT professional monitoring services may not be available in all areas and may require permitting or additional service fees

 

After setting up your ADT Security Hub and connecting and configuring your ADT devices for the very first time, you will be eligible for a 30-day free trial of ADT Professional Monitoring Services.

 

To sign up in the SmartThings mobile app:

  1. Tap the Dashboard
  2. Tap Home Security
  3. Under Professional Monitoring Service, tap Get Started
  4. Tap Create an account or log in to an existing ADT account
    • Note: Usernames can contain only letters, numbers, periods, hyphens, or underscores. It cannot start with a hyphen
  5. Check your email for the email with a Verification Code sent from ADT
  6. Enter the Verification Code and tap Verify
  7. Tap Continue to set up ADT service
  8. Add the location details and tap Next
    • Note: The phone number used as the location number here must be different from the emergency contact phone number to be entered later
  9. The app may notify you that an alarm permit is required for your location – tap Continue
  10. Create your contact list (up to 5 contacts) and code word (must be 3-10 alphanumeric characters) and tap Next
    • Note: The phone number for Contact 1 must be different from location phone number, as ADT will call the primary Location phone number first to verify that an alarm was not accidentally triggered before calling your five contacts. See Home Security Monitoring with the ADT Security Hub for more information in the event of an intrusion
  11. Choose your ADT monitoring service plan and accept the ADT Service agreement
    • Home and Life Safety Monitoring (24/7 professional monitoring for smoke, fire, carbon monoxide, and water leaks)
    • Home Security Monitoring (24/7 professional monitoring for intrusion detection and panic alerts)
    • Total Security Bundle (Home Security Monitoring + Home and Life Safety Monitoring services)
  12. Add your payment details and tap Validate and then Next
  13. Tap Authorize to grant ADT permissions

 

Managing your ADT account

You can access ADT's account portal through the SmartThings mobile app and log in to manage your ADT account, view your Location and the devices enrolled in Professional Monitoring Services, and cancel service at any time:

  1. Tap on Home Security from the Dashboard
  2. Tap on Monitoring Service
  3. Log in with your ADT account credentials

 

Helpful links

 

Get In Touch