SmartThings Support

How do I factory reset my ADT Security Hub?

To completely reset your ADT Security Hub and SmartThings configuration to initial factory settings, you must complete the following steps using the instructions below:

  • Cancel ADT Professional Monitoring Service;
  • Delete the ADT Security Hub from SmartThings; and
  • Disconnect and reconnect the battery.

If you are enrolled in an ADT Professional Monitoring Service, you must cancel or update your subscription before resetting your ADT Security Hub. If you cancel your ADT Professional Monitoring Service in the middle of a pay period, you will forfeit the remainder of the subscription.

All device connections, Automations, rules, configurations, and SmartApps associated with the ADT Security Hub will be erased during the reset. All devices connected to your ADT Security Hub must be reset or excluded before they can be reconnected. The steps for resetting and reconnecting each device connected to your ADT Security Hub differ; visit this page for more instructions.

 

  • SmartThings app
  • SmartThings Classic app

1. Cancel ADT Professional Monitoring Service

From the SmartThings app

  1. From the Dashboard, tap Home Security
  2. Tap Manage Account under Professional Monitoring Service
  3. Log in to your ADT account
  • If you'd like to temporarily cancel your Professional Monitoring Service:
    1. Tap the menu (three horizontal lines)
    2. Tap Billing
    3. Tap the gear icon
    4. Tap Cancel Plan
    5. Confirm cancellation
  • If you are moving to a new location or would like to permanently delete your ADT Location:
    1. Tap on the name of your Location
    2. Tap Details
    3. Tap Delete Location
    4. Confirm deletion (IMPORTANT: deleting an ADT Location cannot be undone)

 

2. Delete the ADT Security Hub from SmartThings

  1. From the Dashboard, tap on the Devices tab
  2. Tap the Location drop-down menu at the top of the screen
  3. Select your Location
  4. Tap the three dots in the top right
  5. Tap Edit
  6. Tap on the red minus icon next to the ADT Security Hub
  7. Confirm deletion by tapping Delete (IMPORTANT: Deleting a Hub cannot be undone)

 

3. Reset the ADT Security Hub to initial factory settings

Factory resetting the ADT Security Hub requires removing the backplate and completing the steps below. There is no reset button on the back of the panel.

warning_icon.png WARNING! Do not insert sharp objects into any holes on the back of the panel. Doing so could severely damage to the backup battery.

 

  1. Unplug the A/C adaptor from the wall and the back of the panel.
  2. If the ADT Security Hub is wall mounted, remove it from the wall. If using the desk stand, remove the stand by carefully sliding out the tabs at the top and bottom.
  3. Unscrew the single screw at the bottom of the panel that is holding the backplate in place. The screw cannot be removed from the plastic casing. Do not attempt to force it loose.
  4. Carefully remove the backplate by sliding out the tabs at the top and bottom.
  5. Unplug the backup battery. Locate the three wires (red, black, and white) that lead from the battery to the white wire harness that connects to the green motherboard. Carefully unplug the white wire harness. Do not physically remove the wires from the harness. 
    Back_of_ADT_Panel1.png
  6. Wait at least 30 seconds and reconnect the backup battery. Plug the white wire harness back into the plug on the green motherboard.
  7. Slide the black tube between the battery and the plug to secure the wires. Ensure the black tube is not on top of the backup battery.

    warning_icon.png  WARNING!
      Do not force the backplate closed without fitting the black tube in place. Failure to do so may result in a tamper alert or cause severe damage to the backup battery. 
    Back_of_ADT_Panel2.png
  8. Reconnect the A/C adaptor.
  9. Once the Home and Emergency buttons start flashing, press and hold until both buttons stop flashing and the screen lights up.
  10. Carefully replace the backplate and screw.
  11. Replace desktop stand or re-mount on wall.

Your ADT Security Hub will now reboot and restore to factory settings. The ADT Security Hub will display the Welcome message once the reset has succeeded and will be ready to be activated again. You will need to re-establish the ADT Security Monitoring Service. If you have any difficulties resetting your ADT Security Hub, please contact SmartThings Support.

1. Cancel ADT Professional Monitoring Services

In the SmartThings Classic app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap Manage ADT Account
  3. Log in to your ADT account
  • If you'd like to temporarily cancel your Professional Monitoring Service:
    1. Tap the menu (three horizontal lines)
    2. Tap Billing
    3. Tap the gear icon
    4. Tap Cancel Plan
    5. Confirm cancellation
  • If you are moving to a new location or would like to permanently delete your ADT Location:
    1. Tap on the name of your Location
    2. Tap Details
    3. Tap Delete Location
    4. Confirm deletion (IMPORTANT: deleting an ADT Location cannot be undone)

 

2. Delete the Location from SmartThings

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location
  3. Tap Remove Location
  4. Tap Delete to confirm (IMPORTANT: deleting a Location cannot be undone)

(Note: If you receive an error while attempting to delete your Location, reach out to our support team for further assistance.)

 

3. Reset the ADT Security Hub to initial factory settings

Factory resetting the ADT Security Hub requires removing the backplate and completing the steps below. There is no reset button on the back of the panel.

warning_icon.png WARNING! Do not insert sharp objects into any holes on the back of the panel. Doing so could severely damage to the backup battery.

 

  1. Unplug the A/C adaptor from the wall and the back of the panel.
  2. If the ADT Security Hub is wall mounted, remove it from the wall. If using the desk stand, remove the stand by carefully sliding out the tabs at the top and bottom.
  3. Unscrew the single screw at the bottom of the panel that is holding the backplate in place. The screw cannot be removed from the plastic casing. Do not attempt to force it loose.
  4. Carefully remove the backplate by sliding out the tabs at the top and bottom.
  5. Unplug the backup battery. Locate the three wires (red, black, and white) that lead from the battery to the white wire harness that connects to the green motherboard. Carefully unplug the white wire harness. Do not physically remove the wires from the harness. Back_of_ADT_Panel1.png
  6. Wait at least 30 seconds and reconnect the backup battery. Plug the white wire harness back into the plug on the green motherboard.
  7. Slide the black tube between the battery and the plug to secure the wires. Ensure the black tube is not on top of the backup battery.

    warning_icon.png  WARNING!
      Do not force the backplate closed without fitting the black tube in place. Failure to do so may result in a tamper alert or cause severe damage to the backup battery. 
    Back_of_ADT_Panel2.png
  8. Reconnect the A/C adaptor.
  9. Once the Home and Emergency buttons start flashing, press and hold until both buttons stop flashing and the screen lights up.
  10. Carefully replace the backplate and screw.
  11. Replace desktop stand or re-mount on wall.

Your ADT Security Hub will now reboot and restore to factory settings. The ADT Security Hub will display the Welcome message once the reset has succeeded and will be ready to be activated again. You will need to re-establish the ADT Security Monitoring Service. If you have any difficulties resetting your ADT Security Hub, please contact SmartThings Support.

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