SmartThings Support

ADT Security Hub FAQ

The ADT Security Hub acts as the brain of your smart home and the base of your home security system, with optional professional monitoring services.

If you need help getting your ADT Security Hub set up, take a look at our guide to adding an ADT Security Hub. You can also read below for answers to some common questions.

 

 

What is the ADT Security Hub?

The ADT Security Hub acts as the brain of your smart home with a home security system built-in. It features a 7-inch touchscreen control panel, a built-in siren, battery and cellular data backup, and dual-encryption wireless technology.

The ADT Security Hub supports a wide range of smart devices and security devices, including ADT detectors and alarms to help protect your home from intrusion, fire, floods, and more.

The ADT Security Hub also supports optional 24/7 ADT Professional Monitoring Services to help protect your home and family, which includes a range of intrusion detection and life safety services with low month-to-month rates and no long-term contracts.

 

Which devices work with the ADT Security Hub?

The ADT Security Hub works with a wide range of connected devices, including Z-Wave and ZigBee lights, cameras, doorbells, door locks, thermostats, sensors, and more. Look for the Works with SmartThings logo next time you’re buying a connected device for your home, or visit our products page to see the full list of compatible devices.

The ADT Security Hub also supports ADT monitored security devices, including the ADT Door and Window Detector, ADT Motion Detector, ADT Smoke Alarm, ADT Carbon Monoxide Alarm, and ADT Water Leak Detector. Additionally, the ADT Keychain Remote can be configured to arm and disarm the security system when leaving and returning back home.

 

What can I do with the ADT Security Hub?

The ADT Security Hub allows you to monitor and control certain smart devices using voice commands or the SmartThings app on your smartphone or tablet. You can automate connected devices in your home and set them to turn on or off when doors are opened, as people come and go, and much more. (Connected devices sold separately.)

You can also enroll in optional ADT Professional Monitoring Services to provide emergency contact services to keep your home safe from smoke, fire, extreme temperatures, carbon monoxide, and intrusions.

  • Home Security Monitoring
  • Home and Life Safety Monitoring

ADT Home Security Monitoring

  • ADT will monitor your home 24/7 for intrusions and panic alerts
  • ADT will contact you immediately if an intrusion is detected or a panic alert is initiated in your home
  • ADT can also alert emergency services if your home or family are in danger
  • Available for less than $1 a day with no long-term contracts
  • Requires an ADT Security Hub and an ADT Door and Window Detector, ADT Motion Detector, or ADT Keychain Remote. ADT professional monitoring services may not be available in all areas and may require permitting or additional service fees

 

Check out Home Security Monitoring with the ADT Security Hub to learn more.

ADT Home & Life Safety Monitoring

  • ADT will monitor your home 24/7 for smoke, fire, carbon monoxide, and water leaks
  • ADT will contact you immediately if smoke, fire, carbon monoxide, or a water leak is detected in your home
  • ADT can also alert emergency services if your home, family, or pets are in danger
  • Available for less than $1 a day with no long-term contracts
  • Requires an ADT Security Hub and an ADT Smoke Alarm, ADT Carbon Monoxide Alarm, or ADT Water Leak Detector. ADT professional monitoring services may not be available in all areas and may require permitting or additional service fees

 

Check out Home and Life Safety Monitoring with the ADT Security Hub to learn more.

 

How do I enroll in ADT Professional Monitoring Services in the SmartThings app?

After setting up your ADT Security Hub and connecting and configuring your ADT devices for the very first time, you will be eligible for a 30-day free trial of ADT Professional Monitoring Services.

Click here for a guide on getting enrolled in ADT Professional Monitoring Services.

 

Does the ADT Security Hub have a battery backup?

Yes, the ADT Security Hub has a battery backup. It has a 24-hour life span and is not intended for long-term use. When you first plug the system in, the battery will take some time to recharge to full charge. The batteries is expected to last approximately 3 years under normal conditions.

 

What happens if the ADT Security Hub loses power?

When the power is lost from the panel, the built-in SmartThings Hub is shut down, along with many other operations, including Wi-Fi. When the panel loses power, the screen will briefly show a Power lost message. The ADT Security Hub will enter a sleep mode with basic functionality that allows it to continue listening for security system alerts.

Sleep mode allows the panel to continue to listen for alerts and it can do so for up to 24 hours on the rechargeable battery backup. When an ADT device triggers an alert in sleep mode, it will power back on operations and send out the proper alerts.

If there is a Wi-Fi outage, the LTE cellular backup will immediately take over for continuous service of alarm and life safety event notifications to ADT Monitoring Services.

 

 

Where can I find the Activation Code for my ADT Security Hub?

Each ADT Security Hub is designated a unique Activation Code that must be entered in the SmartThings app to activate the Hub.

When the ADT Security Hub is first powered on, it should present a Welcome screen. Press the Play button to get started and follow the prompts to connect to Wi-Fi and check for updates. The panel should then display the Activation Code. For more detailed steps to add your ADT Security Hub, view this guide.

If you’ve already activated your ADT Security Hub, you shouldn’t need your Activation Code, but you can find it in the panel system information:

  1. Press Info
  2. Tap System Info

 

If you want to share your account with a friend or family member, you can find the steps here.

 

How do I know if I need an alarm permit?

A number of jurisdictions have adopted false alarm ordinances and permitting as a way to reduce false alarms. If you have an ADT professionally monitored system you may be required to purchase an alarm permit depending on your location. Be sure to check with your local Police Department and county Sheriff to see if a permit is required in your municipality and any associated false alarm fees.

Note: permits are only needed for professionally monitored systems, self-monitored systems can function without permits.

 

What do the buttons on my ADT Security Hub panel do?

Home button

The Home button is the button on the ADT Security Hub panel with the square icon. Use the Home button to wake your ADT Security Hub from sleep mode or to return to the Home screen. The Home button will change color to show the status of your system.

  • No lights - The system is not ready to be armed. One or more protected doors or windows are open
  • Green - The system is ready to be armed. All protected doors and windows are closed
  • Flashing green - The system is ready to be armed. All protected doors and windows are closed, but there is a power outage
  • Flashing orange - The system is not ready to be armed. One ore more protected doors or windows are open, and there is a power outage
  • Red - The system is armed
  • Flashing red - The system is armed and an alarm has been triggered

 

Emergency button

Emergency button is the button on the ADT Security Hub panel with the plus (+) icon. Use the Emergency button to manually notify ADT of a panic, fire, or emergency event (requires the optional ADT professional monitoring service). The touchscreen will display buttons for Panic, Fire, and Emergency. Press and hold one of the Panic, Fire, or Emergency buttons for 2 seconds. Your ADT Security Hub will notify ADT and an operator will respond according to the terms of your monitoring service.

  • No lights - The emergency button is not available
  • White - The emergency button is ready for use
  • Blinking white - An emergency alarm is in progress

 

What do the menu options on my ADT Security Hub panel do?

Your ADT Security Hub's Panel has many different settings and features available for you to customize. You can find these options by tapping Settings from the Home screen of your ADT Security Panel.

 

Users

Under the Users menu, you will be able to manage all User codes. Here, you will be able to change the Master User code, add Guest codes, and change or delete codes. Go here for a step-by-step walkthrough on managing User codes.

 

Sounds

Under the Sounds menu, you will be able to change the ADT Panel's volume.

  • Voice and Chime will adjust the level of notifications from the Panel, such as when a door is opened
  • Keypad will adjust the level of the sound made by pressing the Panel's keypad when entering user codes
  • System Annunciation will allow you to increase or decrease the volume of the Panel's automated alert voice, which can be heard when Arming and Disarming the system

 

Bypass Sensors

Under the Bypass Sensors menu, you will find a list of devices Bypassed when arming the system. If protected doors and windows are open when arming the system, you will be prompted to Bypass these devices, which will prevent them from activating the alarm siren, notifying ADT, or sending an alert to your phone. You can read more about Bypassing Sensors in our guide to Home Security Monitoring with the ADT Security Hub.

 

Screen

Under the Screen menu, you will be able to change the Panel's brightness, change the Screen Timeout, and enable Clean Mode.

Screen Timeout is the time that it takes for the Panel's screen to go blank after using it. By default, this is set to one minute.

Clean Mode will initiate a 30-second countdown which disables the screen and buttons on your Panel to allow you to wipe it clean. Use Clean Mode to keep your Panel clean from fingerprints and dust without the risk of accidentally pressing buttons.

 

Walk Test

Under the Walk Test menu, you will find options to test your Sensors and your Console. Sensor Test will prompt you to walk to each Sensor and trigger them to verify if they are working properly. Console Test will give you options to test functions of the Panel, to ensure that it's functioning properly.

You can read more in our step-by-step guide to testing ADT devices.

 

Wireless

Under the Wireless menu, you have the ability to see the status of your Wi-Fi network, or change the network that your Panel and Hub are connected to.

 

How can I change my Master User and manage codes?

Change your Master User Code

All ADT Security Hubs have the same default Master User Code (1111), so it's important to change this code as soon as you have completed setup.

On the ADT Security Hub panel:

  1. Select Settings from the Home screen
  2. Enter the Master User Code (1111)
  3. Select Users
  4. Tap the pencil icon next to Master User
  5. Tap the pencil icon next to Code
  6. Enter a new Master User Code and then select Next
  7. Enter the new Master User Code again as confirmation and then select Done
  8. Press the Home button (the round button with the square icon) to return to the Home screen

 

Add User Code

You can create up to 98 unique User Codes, allowing different people to arm and disarm your system.

On the ADT Security Hub panel:

  1. Select Settings from the Home screen
  2. Enter the Master User Code
  3. Select Users
  4. Select Add User
  5. Enter a name for the new user and then select Next
  6. Enter a unique code for the new user and then select Next
  7. Enter the unique code again as confirmation and then select Done
  8. Press the Home button to return to the Home screen

 

Note: All User Codes must be unique and cannot be the same as the Master User Code.

 

Create a schedule for when User Codes are valid

By default, each User Code is valid at any time of the day and on any day of the week. To create a specific schedule for when you want a User Code to be valid:

  1. Select Settings from the Home screen
  2. Enter the Master User Code
  3. Select Users
  4. Tap the edit icon (pencil image) next to a user
  5. Scroll down and tap the plus icon next to Add Schedule
  6. Select the type of schedule
    • Recurring
    • Date
    • Date Range
  7. Select the days of the week and times of the day when you want the User Code to be valid
  8. Tap the check icon to confirm the schedule when complete
  9. Press the Home button to return to the Home screen

 

View the ADT Security Hub panel history

You can see which User Codes were used when by viewing the panel history.

On the ADT Security Hub panel:

  1. Tap Info
  2. Tap History

The events listed in History can also be filtered by Alarms, Arm/Disarm, Bypasses, and Alerts.

 

How do I move my ADT Security Hub to a new home?

If you're moving to a new home, you will need to unplug the ADT Security Hub and update both your SmartThings Geofence location and your address on file with ADT's monitoring subscription service.

Follow these steps:

  1. Unplug your ADT Security Hub Panel and disconnect the Panel's battery. Doing this will prompt a Tamper event notification, and the Panel will continue to beep until the battery has been disconnected. The battery can be found behind the back cover of the Panel
  2. Remove all equipment and devices from your existing location
  3. Once you’re settled into your new home, go to your SmartThings app to update your Geofence location:
    1. Tap the menu (Android) / More (iOS)
    2. Tap the gear icon beside the Location
    3. Tap the map
    4. Tap and drag the dot to change the size of the geofence surrounding your home
    5. Tap Done
  4. Update your address on file for ADT Professional Monitoring Services:

    1. Tap the Dashboard
    2. Tap Home Security
    3. Tap Monitoring Service
    4. Log in with your ADT account credentials to edit your location's address
  5. Perform system and device tests once your system is set up in your new location

 

Can I use my existing ADT sensors with the ADT Security Hub?

At this time, existing ADT devices are not compatible with the ADT Security Hub. SmartThings ADT monitored devices as well as supported ZigBee and Z-Wave devices are compatible with the ADT Security Hub. For more information on ZigBee, Z-Wave and ADT monitored security devices, see "Which devices work with ADT Security Hub?" above.

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