SmartThings Support

How to exclude Z-Wave devices

Z-Wave devices require a separate command and physical confirmation from the device itself (usually a button press) in order to be reset (or "excluded") and removed from a controller (like the SmartThings Hub).

Before removing a Z-Wave device, make sure you’ve uninstalled any configurations or SmartApps associated with the device.

Note: In order to exclude a Z-Wave device, you must have the physical device with you and be within range of the SmartThings Hub.

 

Removing and excluding a device that is already connected

Your Hub will enter exclude mode automatically when you remove a Z-Wave device via the Things page (iOS and Android only). When prompted, execute the required button press or exclusion process as outlined by the device's user guide.

  1. Tap My Home
  2. Tap Things
  3. Tap the device you wish to remove
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal of the device
  7. When prompted, execute the exclusion procedure to remove the device from the mobile app and from the SmartThings Hub

 

Excluding or resetting a device that is not yet connected to SmartThings
(General Device Exclusion)

Perhaps you're having trouble adding a Z-Wave device that was previously in use by a SmartThings Hub or another type of Z-Wave controller. Or maybe your new device won’t connect after several attempts. Sometimes a device partially connects, or is partially removed, behind the scenes. Resetting/excluding the device through the General Z-Wave Device Exclusion process will likely fix these problems. Then, you will be able to connect the device as usual.

Here are the steps to perform a General Z-Wave Device Exclusion:

 

For iOS users:

  1. Tap More
  2. Tap the Hub
  3. Tap Z-Wave Utilities
  4. Tap General Device Exclusion
  5. Tap Remove
  6. When you see the message "Please follow manufacturer's instructions to remove the Z-Wave device from My SmartThings," perform the required exclusion process (e.g., pressing a button on the device)

 

For Android users:

  1. Tap the menu
  2. Tap the Hub
  3. Tap Z-Wave Utilities
  4. Tap General Device Exclusion
  5. When you see the message "Please follow manufacturer's instructions to remove the Z-Wave device from My SmartThings," perform the required exclusion process (e.g., pressing a button on the device)

 

For Windows users:

  1. Tap the three dots at the bottom right
  2. Tap Locations
  3. Tap Edit
  4. Tap your Hub
  5. Tap Z-Wave Utilities
  6. Tap General Device Exclusion
  7. When you see the message "Please follow manufacturer's instructions to remove the Z-Wave device from My SmartThings," perform the required exclusion process (e.g., pressing a button on the device)

 

If the reset is executed successfully, you will see a message that says the device has been successfully removed from SmartThings. You will then be free to connect the device by following these steps.

 

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