SmartThings Support

How to connect GE Z-Wave switches and dimmers

This article tells you how to connect the following GE Z-Wave switches and dimmers to the SmartThings Hub:

 

To connect the GE Z-Wave device

In the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches:
    • For paddle switches or dimmers, press the top or bottom of the switch
    • For toggle switches or dimmers, press up and release the toggle switch
    • For outlets and direct-wire modules, press the button on the device
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

To reset the GE Z-Wave device

If the GE device was not discovered, you may need to reset, or “exclude,” the device before it can successfully connect with the SmartThings Hub. To do this in the SmartThings mobile app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the Hub
  3. Tap Z-Wave Utilities
  4. Tap General Device Exclusion
  5. When prompted:
    • For paddle switches or dimmers, press the top or bottom of the switch
    • For toggle switches or dimmers, press up and release the toggle switch
    • For outlets and direct-wire modules, press the button on the device

After the app indicates that the device was successfully removed from SmartThings, follow the first set of instructions above to connect the GE device.

 

To remove the GE Z-Wave device from SmartThings

If the GE device is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

  1. Tap My Home
  2. Tap Things
  3. Select the device
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal
  7. When prompted, perform the exclusion procedure to remove the device from the mobile app and from the SmartThings Hub

 

Troubleshooting a GE device

If you're running into trouble connecting your GE device with the SmartThings Hub, check the following:

  • Device: While the Hub is searching, turn the device on and off (for toggle, press up and down; for paddle, press top and bottom; for outlets, press the button twice). Pressing the switch is like the device raising its hand so the Hub knows what to include/exclude. Sometimes the device can be better detected with multiple “hand raises.”
  • Range: The device may be too far away. Try to be close to the Hub when initially connecting the device (within 15 feet).
  • Air Gap Switch: GE in-wall devices have a small switch called an “air gap switch,” which will cut power to the device if it's pulled out. The air gap switch is located right below the main switch itself, often next to the LED. Make sure the air gap switch is completely pushed in and not pulled out when trying to connect your device.

 

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