SmartThings Support

My app isn't asking me for a Welcome Code, how do I add my Hub?

When you receive your Hub, there will be a card in the box with a unique 6-character Activation Code. You will use this code to activate your Hub. So keep this code handy, and make sure the Hub’s Ethernet and micro USB power cords are plugged in before attempting activation.

 

To add a new Hub, you will need to create a Location to enter your Activation Code.

 

  • SmartThings app
  • SmartThings Classic app

New users in the SmartThings app:

If you are a new user and need to set up your account, your Hub, and your entire SmartThings setup, read our Getting Started guide.

 

Existing users:

To create a new Location:

  1. Tap on the Devices tab
  2. Tap the Location drop-down menu at the top of the screen
  3. Tap Add location
  4. Name your new Location
  5. Tap Geolocation and drag the pin to set your physical location
  6. Tap Save

 

To add a Hub to an existing Location:

  1. From the Dashboard, tap Add device
  2. Android: Tap Add Device Manually
  3. Select Hubs
  4. Tap Samsung SmartThings Hub
  5. Follow the in-app prompts to continue setup and enter your Activation Code

 

For more detailed setup steps, see our guide for setting up the Samsung SmartThings Hub (Hub v2).

 

New users in the SmartThings Classic app:

If you are a new user and need to set up your account, your Hub, and your entire SmartThings setup, read our Getting Started guide.

 

Existing users:

To create a new Location:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the dropdown arrow
  3. Tap Add New Location
  4. Follow the in-app prompts to continue setup and enter your Activation Code

 

To add a Hub to an existing Location:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location
  3. Tap Add a Hub (Android) / Connect a Hub Now (iOS)
    • Note: This option is only available if the Location does not already have a connected Hub
  4. Follow the in-app prompts to continue setup and enter your Activation Code

 

For more detailed setup steps, see our guide for setting up the Samsung SmartThings Hub (Hub v2).

 

Get In Touch