SmartThings Support

Smart Lock Guest Access

With Smart Lock Guest Access, you can remotely program and manage codes for your connected smart door locks from your phone at any time! Smart Lock Guest Access can also show you the status of all of your locks at a glance, lock all doors with a single press, and show you the recent activity of your lock–including which guest codes were used and when.

Note: To use Smart Lock Guest Access, a compatible Works with SmartThings lock is required.

  • SmartThings app
  • SmartThings Classic app

Setup Smart Lock Guest Access

To get started, first enable the Smart Lock Guest Access Recommended Automation in the SmartThings app:

  1. From the Home screen, touch the Plus (+) icon and select Add automation
  2. Select Smart Lock Guest Access.
  3. Touch CONTINUE.
  4. Touch Allow to confirm

The Smart Lock Guest Access card will be automatically added to your Home screen.

 

Managing locks

Using the Smart Lock Guest Access card, you can view the current state of your locks and lock all locks with a single press.

When all doors are locked, the card will turn blue. When any door is unlocked, the card will turn red. Touch LOCK ALL to quickly lock all unlocked doors.

 

Creating guest codes

Create guest codes to invite guests to use your smart locks. Each guest code must have a unique guest name and can be between 4 to 8 characters, depending on the lock's native capabilities.

After creating a guest code, you can share the code with your guest via email, text message, or manually by copying the invite. You can also simply just tell your guest the code.

Note: Any lock codes created in the SmartThings app will override codes created on the physical lock.

  1. From the Home screen, touch the Smart Lock Guest Access card
  2. Touch the dropdown arrow beside Locks
  3. Select Lock codes
  4. Touch INVITE GUEST
  5. Enter the guest's name
  6. If you have more than one lock, assign the code to a lock
  7. Enter the code
  8. Touch CREATE CODE
  9. Touch SHARE to share the code with your guest

 

 

Managing guests

After creating a guest code, you can delete the code or change the name of the guest at any time in the SmartThings app.

Note: For security purposes, lock codes cannot be altered after they have been created. To edit a lock code, delete the existing guest code and create a new one:

  1. From the Home screen, touch the Smart Lock Guest Access card
  2. Touch the dropdown arrow beside Locks
  3. Select Lock codes
  4. Select the guest code
  5. Touch EDIT GUEST NAME to rename the guest, or touch DELETE to delete the code

 

To install Smart Locks

In the SmartThings app:

  1. Tap Marketplace
  2. Tap SmartApps
  3. Tap SmartThings Recommends
  4. Scroll to find Smart Locks
  5. Tap Save to confirm installation

 

Smart Locks will be installed on your Dashboard.

 

To view lock status with Smart Locks

  1. Tap Dashboard
  2. Tap Smart Locks
  3. See the Status tab

 

You can also check out the History tab to see a list of recent activity.

 

To add Lock Codes with Smart Locks

  1. Tap Dashboard
  2. Tap Smart Locks
  3. Tap Lock Codes
  4. Tap Add a Lock Code
  5. Enter guest name
  6. Tap Assign the code to Lock and select a lock
  7. Enter a numeric custom code 4-8 digits
  8. Tap Create Code
  9. The app will tell your Code is ready
  10. Optional: Tap Share code via sms and enter the recipient’s phone number. Then tap Send
    Note: Phone number should include country code and area code

 

To rename Lock Codes with Smart Locks

  1. Tap Dashboard
  2. Tap Smart Locks
  3. Tap Lock Codes
  4. Select the code you want to edit
  5. Tap Rename Code
  6. Enter the new name for the code
  7. Tap Done

 

To delete a Lock Code with Smart Locks

  1. Tap Dashboard
  2. Tap Smart Locks
  3. Tap Lock Codes
  4. Select the code you want to delete
  5. Tap Delete
  6. Tap Delete to confirm