SmartThings Support

How to connect and reset a Z-Wave Kwikset lock

These instructions apply to the following Z-Wave locks:

Note: The above Kwikset locks are also available in ZigBee models. Consult the documentation that came with your lock if you’re unsure which communication protocol it uses (ZigBee or Z-Wave). If needed, follow these instructions for how to connect a ZigBee Kwikset lock.

It is recommended to connect your lock with your SmartThings Hub before installing it on the door.

 

  • SmartThings app
  • SmartThings Classic app

Connect a Z-Wave Kwikset lock in the SmartThings app

Note: Z-Wave Kwikset locks are supported in the US.

Tip: Place the lock within 10-15 feet of the SmartThings Hub during initial pairing.

In the SmartThings mobile app:

  1. From the Home screen, touch the Plus (+) icon and select Add device
  2. Select Kwikset
  3. Choose a Hub for the device and touch Next
  4. Choose a Hoom for the device and touch Next
  5. While the Hub searches,
    1. Remove the battery cover
    2. Press the “A” button once 

To reset a Z-Wave Kwikset lock

If the Z-Wave Kwikset lock was not discovered, or if it was previously connected with another controller, you may need to reset, or “exclude,” the device before it can successfully connect with the SmartThings Hub. To do this, in the SmartThings mobile app:

  1. From the Home screen, touch Menu (Menu icon), and select Devices
  2. Touch the Hub and select More Options (More Options menu icon)
  3. Touch Z-Wave utilities and select Z-Wave exclusion
  4. When prompted,
    1. Remove the battery cover
    2. Press the “A” button once
    3. Wait for the lock to exclude, then press the “A” button again

After the app indicates that the device was successfully removed from SmartThings, follow the first set of instructions above to connect the Z-Wave Kwikset lock.

For technical specifications and product details, visit our Works With SmartThings page here.

 

To connect a Z-Wave Kwikset lock in the SmartThings Classic app

Tip: Place the lock within 10-15 feet of the SmartThings Hub during initial pairing.

In the SmartThings Classic mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches,
    1. Remove the battery cover
    2. Press the “A” button once  

To reset a Z-Wave Kwikset lock

If the Z-Wave Kwikset lock was not discovered, or if it was previously connected with another controller, you may need to reset, or “exclude,” the device before it can successfully connect with the SmartThings Hub. To do this in the SmartThings Classic mobile app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the Hub
  3. Tap Z-Wave Utilities
  4. Tap General Device Exclusion
  5. When prompted,
    1. Remove the battery cover
    2. Press the “A” button once
    3. Wait for the lock to exclude, then press the “A” button again

After the app indicates that the device was successfully removed from SmartThings, follow the first set of instructions above to connect the Z-Wave Kwikset lock.

 

To remove a Z-Wave Kwikset lock from SmartThings Classic

If the lock is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

 

For technical specifications and product details, visit our Works With SmartThings page here.

 

Attachments

File Size
910s-installation-english.pdf 4 MB
912zw-installation-user.pdf 6 MB
916-installation-user.pdf 5 MB
914zw-installation.pdf 5 MB

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