SmartThings Support

Troubleshooting: Hue bulbs can't be controlled by SmartThings

If your Hue bulbs aren't responding to commands or automations from the SmartThings mobile app, there are a few things you can try to get them to cooperate:

 

Power cycle the SmartThings Hub

  1. Reboot a SmartThings Hub by removing the power cable briefly, then reconnect.
  2. Turn your Hue bulb(s) on/off through the app after power cycling the Hub to see if their behavior remains the same.

 

Update the Hue Bridge firmware

The Hue Bridge must be updated to firmware version 01016441 or later to work with SmartThings.

  1. From the native Hue app, tap the "Settings" menu > Find Bridge > Search > Select your Hue Bridge and update the software, if available.
  2. Alternatively: Close the Hue mobile app, unplug the Bridge for 10 seconds, plug it back in, and then restart the Hue app.

 

Remove and reconnect the Hue devices

You may have to start over and redo your Hue setup in order to fully integrate your Hue devices with SmartThings.

First, remove your Hue devices through the SmartThings mobile app:

  • SmartThings app
  • SmartThings Classic app
  1. From the Home screen, touch Menu (Menu icon), and select Devices
  2. Select the device
  3. Touch More Options (More Options menu icon)
  4. Touch Edit
  5. Touch Delete device
  6. Confirm removal (this cannot be undone)
  7. Repeat for all Hue devices, including the Hue Bridge
  1. Tap My Home
  2. Tap Things
  3. Tap the Hue device
  4. Tap the gear icon  
  5. Tap Remove
  6. Confirm removal (this cannot be undone)
  7. Repeat for all Hue devices, including the Hue Bridge

Next, reconnect your Hue Bridge and bulb(s) by following these instructions.