SmartThings Support

Z-Wave factory reset

To reset your Hub's Z-Wave system to factory default settings, you must factory reset the entire Hub. You can factory reset your Hub with steps found below.

NOTE: Resetting the Hub will restore factory settings. All device connections, automations, rules, configurations, and SmartApps associated with that Hub will be lost in the reset. All devices connected to your Hub will have to be reset or excluded before they can be reconnected. The steps for resetting and reconnecting each smart device differ.  Remember that you will likely need to reset or “exclude” every device before connecting.

A physical factory reset is only possible for the Hub v2 with firmware 17.11 and up. If you have a Hub v1 or a Hub with firmware below 17.11, you can reset your Hub by deleting the Location it is connected to with these steps instead. Need to check your Hub’s firmware version? Find out how here.

Follow these instructions to reboot the Hub instead, without doing a full factory reset.


Factory reset the Hub

To factory reset your Hub, find your Hub here and follow the reset steps. 

To delete a Location and reset the Hub in the SmartThings app

In the SmartThings mobile app:

  1. From the Home screen, touch More Options (More Options menu icon)
  2. Touch Manage location
  3. Tap Remove Location
  4. Confirm deletion by tapping Remove (IMPORTANT: deleting a Location cannot be undone)


You should then be able to connect your Hub again. If you are encountering other problems, these articles may help.