SmartThings Support

NYCE Door/Window Sensor

Note: NYCE sensors purchased from Control4 or Lowe's (packaging indicates “Works with Iris”) WILL NOT work with SmartThings. Only NYCE’s HA devices are compatible with SmartThings and can be purchased from Amazon.

The NYCE Door/Window Sensor combines the features of a door/window sensor and a ZigBee radio into one single tiny device. It can alert you if a door, window, or cabinet opens or closes, and it can also trigger lights and alarms to turn on or off using the SmartThings app. The components are tiny but hugely useful.

 

 

To connect the NYCE Door/Window Sensor with the SmartThings Hub

In the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, pull the battery tab from your NYCE Door/Window Sensor
    • If the battery tab has already been removed, slide open the cover of the device and quickly press the small black button next to the battery 4 times
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

To reset the NYCE Door/Window Sensor

If the device is having trouble pairing, first ensure that the battery is securely in place. Also make sure the LED light directly underneath the black button lights up green when the button is tapped. If not, replace the battery with a new one.

If you're sure the battery is fresh and perfectly in place, you may need to reset the sensor before it can be connected:

  1. Slide open the cover of the device
  2. Quickly press the small black button 10 times

After the device is reset, follow the first set of instructions above to connect the NYCE Door/Window Sensor with SmartThings.

 

To remove the NYCE Door/Window Sensor from SmartThings

If the NYCE Door/Window Sensor is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

  1. Tap My Home
  2. Tap Things
  3. Select the device
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

 

Have any questions about properly aligning your device? Take a look here.

 

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