SmartThings Support

NYCE Garage Door (Tilt) Sensor

Note: NYCE sensors purchased from Control4 or Lowe's (packaging indicates “Works with Iris”) WILL NOT work with SmartThings. Only NYCE’s HA devices are compatible with SmartThings and can be purchased from Amazon.

The NYCE Garage Door (Tilt) Sensor combines the features of a tilt sensor and a ZigBee radio into a single tiny device. The device can be used to report the open/closed state of a garage door without any wires.

 

 

To connect the NYCE Garage Door (Tilt) Sensor with the SmartThings Hub

From the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, pull the battery tab from the NYCE Garage Door Sensor
    • If the battery tab has already been removed, slide open the cover of the device and quickly press the small black button next to the battery 4 times
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

To reset the NYCE Garage Door (Tilt) Sensor

If the device was not discovered, ensure that the battery is securely in place. The LED directly underneath the small black button should also light up green when the button is pressed. If not, replace the battery with a new one.

Then, in the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, press the sensor's small black button 10 times. This will reset the device while simultaneously putting it in pairing mode
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

To remove the NYCE Garage Door (Tilt) Sensor from SmartThings

If the NYCE Garage Door (Tilt) Sensor is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

  1. Tap My Home
  2. Tap Things
  3. Select the device
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

 

For tips on aligning your sensor, take a look here.

 

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