SmartThings Support

To connect a Z-Wave or ZigBee Yale lock in the SmartThings app

First, make sure the optional Network Module is installed in the Yale lock.

Then, in the SmartThings mobile app:

1. From the Dashboard, tap Add device
2. Android: Tap Add Device Manually
3. Select Lock
4. Tap Yale
5. If you have more than one SmartThings Hub connected, select the Location you would like to add the device to, then tap Done
6. While the Hub searches, bring the lock within 10 feet of the Hub, then:
   1. Begin with the device locked. If needed for touchscreen models, place your palm on the screen to wake it up
   2. Enter the 4-to-8-digit Master PIN code followed by the # or gear key
   3. Press 7 followed by the # or gear key
   4. Press 1 followed by the # or gear key
   5. Wait up to 60 seconds
7. When the device is discovered, a message will appear that the device was successfully connected to your SmartThings Hub
8. Tap Edit to rename the device
9. When finished, tap Done
10. Tap Done again to confirm

To reset a Z-Wave Yale lock

If the lock was not discovered, you may need to reset, or “exclude,” the device before it can successfully connect with the SmartThings Hub. To do this in the SmartThings mobile app:

1. From the Dashboard, tap on the Devices tab
2. Tap the Hub
3. Tap the three dots in the top right
4. Tap Z-Wave exclusion
5. When prompted, follow the lock’s removal process:
   1. Begin with the device locked. If needed for touchscreen models, place your palm on the screen to wake it up
   2. Enter the 4-to-8-digit Master PIN code followed by the # or gear key
   3. Press 7 followed by the # or gear key
   4. Press 3 followed by the # or gear key

After the app indicates that the device was successfully removed from SmartThings, follow the first set of instructions above to connect the lock.

To remove a Z-Wave Yale lock from SmartThings

If the Yale lock is connected but not operating as normal, you may need to remove the device and reconnect it with the SmartThings Hub.

To remove the device via the SmartThings app:

1. From the Dashboard, tap on the Devices tab
2. Tap the three dots in the top right
3. Tap Edit
4. Tap the red minus icon (-) next to the name of the device
5. Confirm removal (this cannot be undone)
6. When prompted, perform the exclusion procedure to remove the device from the mobile app and from the SmartThings Hub

Remove and reset a ZigBee lock

If the ZigBee Yale lock is not performing as expected, you may need to reset the device and reconnect it with the SmartThings Hub.

First, if the device is already connected to SmartThings, remove the device via the SmartThings app:

1. From the Dashboard, tap on the Devices tab
2. Tap the three dots in the top right
3. Tap Edit
4. Tap the red minus icon (-) next to the name of the device
5. Confirm removal (this cannot be undone)
6. When prompted, perform the exclusion procedure to remove the device from the mobile app and from the SmartThings Hub

Next, physically reset the device:

1. Begin with the device locked. If needed for touchscreen models, place your palm on the screen to wake it up
2. Enter the master PIN code (4-8 digits) followed by the # or gear key
3. Press 7 followed by the # or gear key
4. Press 3 followed by the # or gear key

Once reset, the lock is then ready to be reconnected with the SmartThings Hub.

For technical specifications and product details, visit our Works With SmartThings page here.