SmartThings Support

How to connect and reset a ZigBee Kwikset lock

These instructions apply to the following ZigBee locks:

Note: The above Kwikset locks are also available in Z-Wave models. Consult the documentation that came with your lock if you’re unsure which communication protocol it uses (ZigBee or Z-Wave).

If needed, follow these instructions for how to connect a Z-Wave Kwikset lock.

 

  • SmartThings app
  • SmartThings Classic app

Connect a ZigBee Kwikset lock in the SmartThings app

Note: ZigBee Kwikset locks are supported in the US.

Tip: Place the lock within 10-15 feet of the SmartThings Hub during initial pairing.

In the SmartThings mobile app:

  1. From the Dashboard, tap Add device
  2. Android: Tap Add Device Manually
  3. Select Lock
  4. Tap Kwikset
  5. If you have more than one SmartThings Hub connected, select the Location you would like to add the device to, then tap Done
  6. While the Hub searches, press button “A” on the lock interior 4 times
  7. When the device is discovered, a message will appear that the device was successfully connected to your SmartThings Hub
  8. Tap Edit to rename the device
  9. When finished, tap Done
  10. Tap Done again to confirm

 

To reset a ZigBee Kwikset lock

If the ZigBee Kwikset lock is not performing as expected, you may need to reset the device and reconnect it with the SmartThings Hub.

First, remove the device via the SmartThings app:

  1. From the Dashboard, tap on the Devices tab
  2. Tap the three dots in the top right
  3. Tap Edit
  4. Tap the red minus icon (-) next to the name of the device
  5. Confirm removal (this cannot be undone)

Next, physically reset the device:

  1. Press button “B” on the lock interior 9 times

Once reset, the lock is then ready to be reconnected with the SmartThings Hub. Follow the first set of instructions above to connect the ZigBee lock.

 

For technical specifications and product details, visit our Works With SmartThings page here.

 

Connect a ZigBee Kwikset lock in the SmartThings Classic app

Tip: Place the lock within 10-15 feet of the SmartThings Hub during initial pairing.

In the SmartThings Classic mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, press button “A” on the lock interior 4 times
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

To reset a ZigBee Kwikset lock

If the ZigBee Kwikset lock is not performing as expected, you may need to reset the device and reconnect it with the SmartThings Hub.

First, remove the device via the SmartThings Classic app:

  1. Tap My Home
  2. Tap Things
  3. Tap the device you wish to remove
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

Next, physically reset the device:

  1. Press button “B” on the lock interior 9 times

Once reset, the lock is then ready to be reconnected with the SmartThings Hub. Follow the first set of instructions above to connect the ZigBee lock.

 

For technical specifications and product details, visit our Works With SmartThings page here.

 

Attachments

File Size
912zb-installation-user.pdf 3 MB
910-installation-user.pdf 6 MB
916-installation-user.pdf 5 MB
914zb-installation-user.pdf 5 MB

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