SmartThings Support

How to connect and reset a ZigBee Kwikset lock


Connect a ZigBee Kwikset lock in the SmartThings app

Tip: Place the lock within 10-15 feet of the SmartThings Hub during initial pairing.

In the SmartThings mobile app:

  1. From the Home screen, touch the Plus (+) icon and select Device
  2. Select Kwikset
  3. Touch Start
  4. Choose a Hub for the device
  5. Choose a Room for the device and touch Next
  6. If you have more than one SmartThings Hub connected, select the Location you would like to add the device to, then tap Done
  7. While the Hub searches,
    • Remove the battery cover
    • Press the “A” button four (4) times


To reset a ZigBee Kwikset lock

If the ZigBee Kwikset lock is not performing as expected, you may need to reset the device and reconnect it with the SmartThings Hub.

  1. Remove the battery cover
  2. Press the “B” button nine (9) times
  3. Wait for the lock to remove, then press the “A” button four (4) times

Once reset, the lock is then ready to be reconnected with the SmartThings Hub. Follow the first set of instructions above to connect the ZigBee lock.


For technical specifications and product details, visit our Works With SmartThings page here.


File Size
912zb-installation-user.pdf 3 MB
910-installation-user.pdf 6 MB
916-installation-user.pdf 5 MB
914zb-installation-user.pdf 5 MB