SmartThings Support

How do I share my account and manage users?

How to invite a user to share your account

In the SmartThings mobile app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap My Account
  3. Tap Manage Users
  4. Tap Add User
  5. Enter the user’s email address
  6. Tap Done

You will see confirmation that you successfully invited the user.

 

How to accept an invite and sign up for SmartThings (new users)

  • I’m new to SmartThings
    and I don’t have a Samsung account
  • I’m new to SmartThings
    and I do have a Samsung account

You will receive an email notification that you have been invited to share a SmartThings account.

If you are new to SmartThings, you must follow the steps from the invitation email to create your own account before signing in to the SmartThings app to access the shared Location.

  1. Open the invitation email from SmartThings
  2. Select the Click here to accept link
  3. Click Create new account
  4. Enter your email ID (Note: You can sign up with any email address you want and the invitation will still apply)
  5. Enter your password
  6. Confirm your password
  7. Enter your first and last name
  8. Enter your birthday and zip code
  9. Enter the Security Code captcha
  10. Tap Continue
  11. Click Start

Then download the SmartThings app (for Android or iOS) and tap I’m a SmartThings User to sign in and access the shared account.

You will receive an email notification that you have been invited to share a SmartThings account.

If you are new to SmartThings, you must follow the steps from the invitation email to register your existing Samsung account with SmartThings before signing in to the SmartThings app to access the shared Location.

  1. Open the invitation email from SmartThings
  2. Select the Click here to accept link
  3. Enter your Samsung account email address
  4. Tap Next
  5. Enter your password
  6. Tap Sign In

Then download the SmartThings app (for Android or iOS) and tap I’m a SmartThings User to sign in and access the shared account.

 

How to accept an invite (existing users)

You will receive an email notification that you have been invited to share a SmartThings account.

If you already have your own SmartThings account, that shared Location will automatically show up in your Locations view.

To view all your Locations, including Locations shared with you, from the SmartThings mobile app:

  1. Tap the menu (Android) / More (iOS)
    • Your current Location will display
    • Tap the dropdown arrow to see and switch between all Locations you have access to

 

How to remove a user from your account

In the SmartThings mobile app:

  1. Tap the menu (Android) / More (iOS)
  2. Tap My Account
  3. Tap Manage Users
  4. Select the user you would like to remove from your account by tapping (Android) or swiping to the left (iOS)
  5. Tap Remove
  6. Confirm Removal (iOS)

 

Helpful links

 

Get In Touch