SmartThings Support

Samsung Range

 

* Model No: NE58K9850WS depicted above; appearance varies per model.

* NOTE: This SmartThings appliance integration is currently available in the US only.

 

To connect the Range with the SmartThings Hub

 

1. Set up a Samsung Smart Home account

 

Download and install the Samsung Smart Home app for iOS or Android.

Follow the in-app instructions to create your Samsung Smart Home account.

If you already have a Samsung Smart Home account, continue to the next step.

 

2. Register the Range with Samsung Smart Home

 

  1. Open the Samsung Smart Home app
  2. Tap the left and right arrows or swipe through the carousel to find the Range
  3. Select the Range and tap OK to begin registration
  4. Enter your WiFi credentials
    • Note: The Range and the SmartThings Hub must be on the same network to communicate
  5. Tap Next
  6. Follow the in-app instructions to turn on AP mode for the Range:
    Press and hold the “Smart Control” button for 5 seconds, until “AP” shows on the appliance’s display
  7. Wait while the app proceeds through AP setup and appliance registration
  8. The app will confirm when the Range is successfully connected

 

3. Connect the Range via the SmartThings app

 

  1. Open the SmartThings app
  2. Tap Marketplace
  3. Under the Things view, tap Samsung Products
  4. Tap Range
  5. Tap Connect Now
  6. Continue from Step 8 below

 

OR:

 

  1. Open the SmartThings app
  2. Navigate to the Dashboard
  3. Tap Samsung Home
    • Note: If Samsung Home is missing from the Dashboard, install it through
      Marketplace > SmartApps > Samsung Home > Install
  4. Tap the gear icon
  5. Tap Add New Device
  6. Tap the Range
  7. Wait for step 1 to complete (scanning for the Range)
  8. Follow instructions for step 2:
    Activate the Range’s “Smart Control” button by tapping it
  9. Wait for the final step to complete
  10. The app will confirm when the Range is successfully connected to SmartThings
  11. Tap Done to complete setup*

 

*Alternatively, you can set up automations for the Range before completing setup by selecting the options under Automation.

You can also return to this screen at any time via either of these options:

 

Option 1:

  1. Tap My Home
  2. Tap Things
  3. Tap the Range
  4. Tap the gear icon
  5. Tap Guided Setup

 

Option 2:

  1. Tap My Home
  2. Tap Things
  3. Tap the Range
  4. Tap the SmartApps tab
  5. Tap Range (Connect)

 

To control and monitor the Range

 

 

After connecting the Range, you can manually control and monitor the appliance from the Things view of the SmartThings mobile app:

 

  1. Tap My Home
  2. Tap Things
  3. Tap the Range

 

Alternatively, you can reach this same device details tab via the following path:

 

  1. Navigate to the Dashboard
  2. Tap Samsung Home
  3. Tap the Range

 

Here, at the Right Now details tab, you will find the following information about the Range. For more information about the appliance’s specifications and settings, consult the manual.

 

Cooktop Status

The top image shows the current ON/OFF status of the range cooktop and individual burners. The cooktop cannot be controlled from the app.

 

Oven Function

Tap here to configure the oven’s cooking mode, temperature, and timer. Use the up and down arrows to adjust the oven’s temperature (degrees) and cooking timer (hours and minutes).

To change the cooking mode and view all options, tap the current mode (beside the dropdown arrow) and choose from the following:

  • Convection Bake
  • Convection Roast
  • Bake

You can also choose from “Healthy Cook” modes, which automatically set the ideal cooking temperature. For example:

  • Baked potato
  • Grilled chicken
  • Salmon steak
  • Etc.

Press START after you select the desired cooking mode, temperature, and time. You can also cancel cooking at any time.

 

Temperature Unit

The oven’s current temperature is displayed here.

Tap to change the temperature scale between Fahrenheit and Celsius.

 

To remove the Range from SmartThings

 

If the Range is not performing optimally with SmartThings, you may need to remove and reconnect the appliance in order for it to successfully integrate with your SmartThings setup.

To remove the appliance from the SmartThings mobile app:

 

  1. Tap My Home
  2. Tap Things
  3. Tap the Range
  4. Tap the gear icon
  5. Tap Edit Device
  6. Tap Remove
  7. Confirm removal (this cannot be undone)

 

After successfully removing the appliance, you can reconnect it by following the connection instructions above.

 

Troubleshooting

 

If the SmartThings app is unable to find any available devices, try the following:

 

  1. Make sure the Range is powered and connected to WiFi
    • For dongle-compatible appliances without built-in WiFi capabilities, make sure the WiFi dongle is installed correctly
  2. Make sure the SmartThings Hub and the Range are on the same wireless network
  3. Make sure the Range is registered with the Samsung Smart Home app

 

If you have any questions or comments relating to Samsung appliances, please contact the Samsung customer care center.

 

COUNTRY

TELEPHONE NUMBER

WEBSITE

US

1-800-SAMSUNG (726-7864)

http://www.samsung.com/us/support

UK

0330 SAMSUNG (7267864)

http://www.samsung.com/uk/support

 

Supported Models

For technical specifications and product details, visit our Works With SmartThings page here.

Models compatible with SmartThings (US):

 

US Models:

 

Product

Model Number

Connectivity

Range

NX58K7850SS/AA

WIFI

Range

NX58K9850SS/AA

WIFI

Range

NX58K9850SG/AA

WIFI

Range

NX58K7850SG/AA

WIFI

Range

NE58K9850WS/AA

WIFI

Range

NE58K9560WS/AA

WIFI

Range

NE58K9850WG/AA

WIFI

 

Get In Touch

Reach us by phone
1-800 SAMSUNG
1-800-726-7864
9 am to 6 pm Pacific Time, Monday through Saturday
Reach us on live chat
9 am to 5 pm Pacific Time, Monday through Saturday
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