SmartThings Support

How do I reboot the SmartThings Hub?

Rebooting the Hub is a good solution to the following issues:

  • Hub LED blinks blue or is stuck on solid blue
  • Hub is unresponsive after a power outage
  • Hub is inactive or offline
  • Camera can’t retrieve livestream
  • Devices are not responding
  • Zigbee mesh network needs repair
  • General performance issues
  • SmartThings Hub
  • SmartThings Hub v2 (2015)
  • SmartThings Hub v1 (2013)

To reboot the SmartThings Hub (2018)

Follow these steps:

  1. Disconnect the power and ethernet cables from the Hub
  2. Wait 2-3 minutes
  3. Reconnect the power and ethernet cables
  4. When the Hub is back online, its LED will turn solid green

To reboot the SmartThings Hub v2 (2015)

Follow these steps:

  1. Disconnect the power and ethernet cables from the Hub
  2. Remove the 4 AA batteries (if installed)
  3. Wait 2-3 minutes
  4. Reinstall the batteries (optional but recommended)
  5. Reconnect the power and ethernet cables
  6. When the Hub is back online, its LED will turn solid green

 

To reboot the SmartThings Hub v1 (2013)

Follow these steps:

  1. Disconnect the power and ethernet cables from the Hub
  2. Wait at least 30 seconds
  3. Reconnect the power and ethernet cables
  4. When the Hub is back online, its LED will turn solid green

 

Additional troubleshooting tips

  • Not sure which version of the Hub you own? Read this article to find out.
  • Want to completely start from scratch and factory reset your Hub? Go here to learn how.

 

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