SmartThings Support

Samsung Robot Vacuum

Samsung Digital Appliances are not available in all regions.

The first-generation SmartThings Hub (Hub v1) does not support Samsung Digital Appliances.

 

 

* Model No: VR20H9052WW depicted above; appearance varies per model.

* NOTE: This SmartThings appliance integration is currently available in the US and UK.

 

To connect the Robot Vacuum with the SmartThings Hub

 

1. Set up a Samsung Smart Home account

 

Download and install the Samsung Smart Home app for iOS or Android.

Follow the in-app instructions to create your Samsung Smart Home account.

If you already have a Samsung Smart Home account, continue to the next step.

 

2. Register the Robot Vacuum with Samsung Smart Home

 

  1. Open the Samsung Smart Home app
  2. Tap the left and right arrows or swipe through the carousel to find the Robot Vacuum
  3. Select the Robot Vacuum and tap OK to begin registration
  4. Enter your Wi-Fi credentials
    • Note: The Robot Vacuum and the SmartThings Hub must be on the same network to communicate
  5. Tap Next
  6. Follow the in-app instructions to turn on AP mode for the Robot Vacuum:
    1. Wait at least 2 minutes after initially powering on the Robot Vacuum
    2. Make sure RemoteLock is disabled. You can toggle this state by pressing the “RemoteLock” button on the IR remote
    3. Press and hold the “Clock” button (or “Dust” button if MaxView Series) on the IR remote for at least 5 seconds, until “AP” shows on the appliance’s display
  7. Wait while the app proceeds through AP setup and appliance registration
  8. The app will confirm when the Robot Vacuum is successfully connected

 

3. Connect the Robot Vacuum via the SmartThings app

 

  1. Open the SmartThings app
  2. Tap Marketplace
  3. Under the Things view, tap Samsung Products
  4. Tap Robot Vacuum
  5. Tap Connect Now
  6. Continue from Step 8 below

 

OR:

 

  1. Open the SmartThings app
  2. Navigate to the Dashboard
  3. Tap Samsung Home
    • Note: If Samsung Home is missing from the Dashboard, install it through
      Marketplace > SmartApps > Samsung Home > Install
  4. Tap the gear icon
  5. Tap Add New Device
  6. Tap the Robot Vacuum
  7. Wait for step 1 to complete (scanning for the Robot Vacuum)
  8. Follow instructions for step 2:
    Press and hold the “Recharging” button on the IR remote for at least 3 seconds
  9. Wait for the final step to complete
  10. The app will confirm when the Robot Vacuum is successfully connected to SmartThings
  11. Tap Done to complete setup*

 

*Alternatively, you can set up automations for the Robot Vacuum before completing setup, such as configuring the appliance to automatically turn on or off, by selecting the options under Automation.

You can also return to this screen at any time via either of these options:

 

Option 1:

  1. Tap My Home
  2. Tap Things
  3. Tap the Robot Vacuum
  4. Tap the gear icon
  5. Tap Guided Setup

 

Option 2:

  1. Tap My Home
  2. Tap Things
  3. Tap the Robot Vacuum
  4. Tap the SmartApps tab
  5. Tap Robot Vacuum (Connect)

 

To control and monitor the Robot Vacuum

 

 

After connecting the Robot Vacuum, you can manually control and monitor the appliance from the Things view of the SmartThings mobile app:

 

  1. Tap My Home
  2. Tap Things
  3. Tap the Robot Vacuum

 

Alternatively, you can reach this same device details tab via the following path:

 

  1. Navigate to the Dashboard
  2. Tap Samsung Home
  3. Tap the Robot Vacuum

 

Here, at the Right Now details tab, you will find the following information about the Robot Vacuum. For more information about the appliance’s specifications and settings, consult the manual.

Note: The following options vary depending on model.

 

Power Button

Toggle this icon to turn the Robot Vacuum ON and OFF from the app. The icon will be gray when OFF and blue when ON.

 

Operational Controls

Use the radial arrows to manually move the vacuum forward, left, and right.

Tap the Start/Pause button to activate the vacuum and start it on a pre-set cleaning course. Once the vacuum is running, you can pause it by tapping the Start/Pause button.

Tap Spot to initiate the spot cleaning feature.

 

Vacuum Status

The message here will change depending on the vacuum’s current status and activity. “Charging” displays when the vacuum is recharging at its home base, for example.

 

Charge

Tap the Charge button to command the vacuum to return to home base to recharge.

 

Battery

The battery icon displays the vacuum’s charge status.

 

Suction Power

Choose from:

  • Max
  • Normal
  • Quiet

 

Voice Guide

Choose from the following audio notifications:

  • Female
  • Male
  • Sound Effect
  • Mute

 

To remove the Robot Vacuum from SmartThings

 

If the Robot Vacuum is not performing optimally with SmartThings, you may need to remove and reconnect the appliance in order for it to successfully integrate with your SmartThings setup.

To remove the appliance from the SmartThings mobile app:

 

  1. Tap My Home
  2. Tap Things
  3. Tap the Robot Vacuum
  4. Tap the gear icon
  5. Tap Edit Device
  6. Tap Remove
  7. Confirm removal (this cannot be undone)

 

After successfully removing the appliance, you can reconnect it by following the connection instructions above.

 

Troubleshooting

 

If the SmartThings app is unable to find any available devices, try the following:

 

  1. Make sure the Robot Vacuum is powered and connected to Wi-Fi
    • For dongle-compatible appliances without built-in Wi-Fi capabilities, make sure the Wi-Fi dongle is installed correctly
  2. Make sure the SmartThings Hub and the Robot Vacuum are on the same wireless network
  3. Make sure the Robot Vacuum is registered with the Samsung Smart Home app

 

If you have any questions or comments relating to Samsung appliances, please contact the Samsung customer care center.

 

COUNTRY

TELEPHONE NUMBER

WEBSITE

US

1-800-SAMSUNG (726-7864)

http://www.samsung.com/us/support

UK

0330 SAMSUNG (7267864)

http://www.samsung.com/uk/support

 

Supported Models

For technical specifications and product details, visit our Works With SmartThings page here.

Models compatible with SmartThings (US, UK):

 

US Models:

 

Product

Model Number

Connectivity

Robot Vacuum

SR2AK9350U

Wi-Fi

Robot Vacuum

SR2AJ9040U

Wi-Fi

 

UK Models:

 

Product

Model Number

Connectivity

Robot Vacuum

VR20K9350UK/EU

Wi-Fi

 

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