SmartThings Support

Samsung Clothes Washer

Samsung Digital Appliances are not available in all regions.

The first-generation SmartThings Hub (Hub v1) does not support Samsung Digital Appliances.

 

 

* Model No: WW10H9600EW depicted above; appearance varies per model.

* NOTE: This SmartThings appliance integration is currently available in the US and UK.

 

To connect the Washer with the SmartThings Hub

 

1. Set up a Samsung Smart Home account

 

Download and install the Samsung Smart Home app for iOS or Android.

Follow the in-app instructions to create your Samsung Smart Home account.

If you already have a Samsung Smart Home account, continue to the next step.

 

2. Register the Washer with Samsung Smart Home

 

  1. Open the Samsung Smart Home app
  2. Tap the left and right arrows or swipe through the carousel to find the Washer
  3. Select the Washer and tap OK to begin registration
  4. Enter your Wi-Fi credentials
    • Note: The Washer and the SmartThings Hub must be on the same network to communicate
  5. Tap Next
  6. Follow the in-app instructions to turn on AP mode for the Washer:
    If your Washer has an LCD screen, go to Settings > Wi-Fi > Wi-Fi Network > Easy Connection
    If your Washer has an LED display, press and hold the “Pre Wash” button for 5 seconds, until “AP” shows on the appliance’s display
  7. Wait while the app proceeds through AP setup and appliance registration
  8. The app will confirm when the Washer is successfully connected

 

3. Connect the Washer via the SmartThings app

 

  1. Open the SmartThings app
  2. Tap Marketplace
  3. Under the Things view, tap Samsung Products
  4. Tap Washer
  5. Tap Connect Now
  6. Continue from Step 8 below

 

OR:

 

  1. Open the SmartThings app
  2. Navigate to the Dashboard
  3. Tap Samsung Home
    • Note: If Samsung Home is missing from the Dashboard, install it through
      Marketplace > SmartApps > Samsung Home > Install
  4. Tap the gear icon
  5. Tap Add New Device
  6. Tap the Washer
  7. Wait for step 1 to complete (scanning for the Washer)
  8. Follow instructions for step 2:
    Press and hold the Washer’s “Pre Wash” button for 3 seconds; the appliance should chime
  9. Wait for the final step to complete
  10. The app will confirm when the Washer is successfully connected to SmartThings
  11. Tap Done to complete setup*

 

*Alternatively, you can set up automations for the Washer before completing setup, such as configuring the appliance to automatically turn on or off, by selecting the options under Automation.

You can also return to this screen at any time via either of these options:

 

Option 1:

  1. Tap My Home
  2. Tap Things
  3. Tap the Washer
  4. Tap the gear icon
  5. Tap Guided Setup

 

Option 2:

  1. Tap My Home
  2. Tap Things
  3. Tap the Washer
  4. Tap the SmartApps tab
  5. Tap Washer (Connect)

 

To control and monitor the Washer

 

 

After connecting the Washer, you can manually control and monitor the appliance from the Things view of the SmartThings mobile app:

 

  1. Tap My Home
  2. Tap Things
  3. Tap the Washer

 

Alternatively, you can reach this same device details tab via the following path:

 

  1. Navigate to the Dashboard
  2. Tap Samsung Home
  3. Tap the Washer

 

Here, at the Right Now details tab, you will find the following information about the Washer. For more information about the appliance’s specifications and settings, consult the manual.

Note: The following options vary depending on model.

 

Washing Mode

Washing mode automatically sets the Washer to optimally clean the type of clothes you select. To change the washing mode and view all options, tap the current mode (beside the dropdown arrow). The following are just a few examples of many washing modes; consult your appliance’s manual for more information.

  • Auto Optimal Wash
  • Cotton
  • Synthetics
  • Denim
  • Spin
  • Super Eco Wash
  • Etc.

 

Temperature

This indicates the set water temperature. Tap Temp. to change the water temperature.

To change the temperature scale between Fahrenheit and Celsius, from the Dashboard:

  1. Tap the menu (Android) / More (iOS)
  2. Tap the gear icon beside the Location
  3. Below Temperature Scale, select F or C
  4. Tap Save

 

Rinse

Indicates the number of rinse cycles and whether no rinse is selected.

Tap Rinse to select between 1 and 5 rinse cycles, or no rinse.

 

Spin

Select the number of RPMs for the Spin cycle.

 

Start/Pause Button

Once your desired settings are in place, tap the Start button to begin washing.

The app will indicate the hours and/or minutes remaining on the wash cycle and the estimated finish time.

You can pause the washer at any time by tapping the Pause button, or stop it completely with the Cancel button. After selecting Cancel, tap OK to confirm.

 

To remove the Washer from SmartThings

 

If the Washer is not performing optimally with SmartThings, you may need to remove and reconnect the appliance in order for it to successfully integrate with your SmartThings setup.

To remove the appliance from the SmartThings mobile app:

 

  1. Tap My Home
  2. Tap Things
  3. Tap the Washer
  4. Tap the gear icon
  5. Tap Edit Device
  6. Tap Remove
  7. Confirm removal (this cannot be undone)

 

After successfully removing the appliance, you can reconnect it by following the connection instructions above.

 

Troubleshooting

 

If the SmartThings app is unable to find any available devices, try the following:

 

  1. Make sure the Washer is powered and connected to Wi-Fi
    • For dongle-compatible appliances without built-in Wi-Fi capabilities, make sure the Wi-Fi dongle is installed correctly
  2. Make sure the SmartThings Hub and the Washer are on the same wireless network
  3. Make sure the Washer is registered with the Samsung Smart Home app

 

If you have any questions or comments relating to Samsung appliances, please contact the Samsung customer care center.

 

COUNTRY

TELEPHONE NUMBER

WEBSITE

US

1-800-SAMSUNG (726-7864)

http://www.samsung.com/us/support

UK

0330 SAMSUNG (7267864)

http://www.samsung.com/uk/support

 

Supported Models

For technical specifications and product details, visit our Works With SmartThings page here.

 

Models compatible with SmartThings (US, UK):

 

US Models:

 

Product

Model Number

Connectivity

Washer

WF457ARGSGR

Wi-Fi

Washer

WF457ARGSWR

Wi-Fi

Washer

WF45K6200AZ

Dongle

Washer

WF45K6500AV

Dongle

Washer

WF50K7500AV

Dongle

 


UK Models:

 

Product

Model Number

Connectivity

Washer

WW10H9600EW

Wi-Fi

Washer

WW10H9600EX

Wi-Fi

Washer

WW10H9400EW

Wi-Fi

Washer

WW10H9400EW/ET

Wi-Fi

Washer

WW10H9600EW/EU

Wi-Fi

Washer

WW10H9600EX/EU

Wi-Fi

Washer

WW12K8412OW/EU

Wi-Fi

Washer

WW12K8412OX/EU

Wi-Fi

Washer

WW90K7615OW/EU

Wi-Fi

Washer

WW90K7615OX/EU

Wi-Fi

Washer

WW80K6414QW/EU

Wi-Fi

Washer

WW90K6414QX/EU

Wi-Fi

 

Get In Touch

Reach us by phone
1-800 SAMSUNG
1-800-726-7864
9 am to 6 pm Pacific Time, Monday through Saturday
Reach us on live chat
9 am to 5 pm Pacific Time, Monday through Saturday
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