SmartThings Support

SmartThings Arrival Sensor

The SmartThings Arrival Sensor lets you stay connected to people, pets, and even cars by notifying you when they arrive and leave home. You can also trigger other smart devices to perform different actions when the Arrival Sensor comes in and out of the range of the SmartThings Hub: automatically turn the lights on or off, lock or unlock the front door, adjust the thermostat, and more. If you misplace your keys, the Arrival Sensor can even beep to guide you to the key ring it’s on.

With the SmartThings Arrival Sensor, you will always know when your loved ones are at home safe and sound, giving the whole family peace of mind.

Follow these links for information about the original SmartSense Presence Sensor and the SmartThings Arrival Sensor (2015 model).

 

  • SmartThings app
  • SmartThings Classic app

How to connect the SmartThings Arrival Sensor in the SmartThings app

Note: In order to use the SmartThings app to control the SmartThings Arrival Sensor, a SmartThings Hub or Samsung Connect Home is required.

The SmartThings Arrival Sensor is supported in the US, UK, Singapore, Chile, Spain, and Germany.

In the SmartThings mobile app:

  1. From the Dashboard, tap Add device
  2. Android: Tap Add Device Manually
  3. Select Presence sensor
  4. Tap SmartThings
  5. If you have more than one SmartThings Hub connected, select the Location you would like to add the device to, then tap Done
  6. While the Hub searches, move the Arrival Sensor within 15 feet of the Hub and pull the REMOVE WHEN CONNECTING tab on the sensor
  7. When the device is discovered, a message will appear that the sensor was successfully connected to your SmartThings Hub
  8. Tap Edit to rename the device
  9. When finished, tap Done
  10. Tap Done again to confirm

 

How to reset the SmartThings Arrival Sensor

If the SmartThings Arrival Sensor didn't connect to the Hub when you removed the pull-tab, reset and connect the device manually.

First:

  1. Insert a small flathead screwdriver into the groove at the base of the Arrival Sensor
  2. Gently twist the screwdriver. The plastic case should pop open

Next, put the Hub in join mode. In the SmartThings mobile app:

  1. From the Dashboard, tap Add device
  2. Android: Tap Add Device Manually
  3. Select Presence sensor
  4. Tap SmartThings

Last, while the Hub searches:

  1. Move the Arrival Sensor within 15 feet of Hub
  2. Press and hold the Connect button on the Arrival Sensor for 5 seconds until the LED goes off
  3. When the device is discovered, a message will appear that the sensor was successfully connected to your SmartThings Hub
  4. Tap Edit to rename the device
  5. When finished, tap Done
  6. Tap Done again to confirm

 

How to remove the Arrival Sensor from the SmartThings app

If the Arrival Sensor is not performing as expected, you may need to reset the device and/or remove and reconnect the device with the SmartThings Hub.

To remove the device via the SmartThings app:

  1. From the Dashboard, tap on the Devices tab
  2. Tap the three dots in the top right
  3. Tap Edit
  4. Tap the red minus icon (-) next to the name of the device
  5. Confirm removal (this cannot be undone)

 

For technical specifications and product details, visit our Works With SmartThings page here.

Find warranty information here.

 

How to connect the SmartThings Arrival Sensor in the SmartThings Classic app

Follow the instructions below or consult the Arrival Sensor’s Quick-Start Guide at the bottom of this article.

In the SmartThings Classic mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, move the Arrival Sensor within 15 feet of the Hub and pull the REMOVE WHEN CONNECTING tab on the sensor
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

How to reset the SmartThings Arrival Sensor

If the SmartThings Arrival Sensor didn't connect to the Hub when you removed the pull-tab, reset and connect the device manually.

First:

  1. Insert a small flathead screwdriver into the groove at the base of the Arrival Sensor
  2. Gently twist the screwdriver. The plastic case should pop open

Next, put the Hub in join mode. In the SmartThings Classic mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…

Last, while the Hub searches:

  1. Move the Arrival Sensor within 15 feet of Hub
  2. Press and hold the Connect button on the Arrival Sensor for 5 seconds until the LED goes off
  3. Once the app shows a device has been found, put the cover back on the Arrival Sensor
  4. Follow the configuration steps above

 

How to remove the Arrival Sensor from the SmartThings Classic app

If the Arrival Sensor is not performing as expected, you may need to reset the device and/or remove and reconnect the device with the SmartThings Hub.

To remove the device via the SmartThings Classic app:

  1. Tap My Home
  2. Tap Things
  3. Select the Presence Sensor
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

 

For technical specifications and product details, visit our Works With SmartThings page here.

Find warranty information here.

 

Attachments

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Samsung_SmartThings_Arrival_Sensor_QSG_US.pdf 1 MB