SmartThings Support

Samsung SmartThings Arrival Sensor

The Samsung SmartThings Arrival Sensor lets you stay connected to people, pets, and even cars by notifying you when they arrive and leave home. You can also trigger other smart devices to perform different actions when the Arrival Sensor comes in and out of the range of the SmartThings Hub: automatically turn the lights on or off, lock or unlock the front door, adjust the thermostat, and more. If you misplace your keys, the Arrival Sensor can even beep to guide you to the key ring it’s on.

With the Samsung SmartThings Arrival Sensor, you will always know when your loved ones are at home safe and sound, giving the whole family peace of mind.

Follow these links for information about the original SmartSense Presence Sensor and the Samsung SmartThings Arrival Sensor (2015 model).

 

  • SmartThings app
  • Samsung Connect app

How to connect the Samsung SmartThings Arrival Sensor to the SmartThings Hub

Follow the instructions below or consult the Arrival Sensor’s Quick-Start Guide at the bottom of this article.

In the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, move the Arrival Sensor within 15 feet of the Hub and pull the REMOVE WHEN CONNECTING tab on the sensor
  5. When the device is discovered, it will be listed at the top of the screen
  6. Tap the device to rename it and tap Done
  7. When finished, tap Save
  8. Tap Ok to confirm

 

How to reset the Samsung SmartThings Arrival Sensor

If the Samsung SmartThings Arrival Sensor didn't connect to the Hub when you removed the pull-tab, reset and connect the device manually.

First:

  1. Insert a small flathead screwdriver into the groove at the base of the Arrival Sensor
  2. Gently twist the screwdriver. The plastic case should pop open

Next, put the Hub in join mode. In the SmartThings mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…

Last, while the Hub searches:

  1. Move the Arrival Sensor within 15 feet of Hub
  2. Press and quickly release the Connect button on the Arrival Sensor
  3. Once the app shows a device has been found, put the cover back on the Arrival Sensor
  4. Follow the configuration steps above

 

How to remove the Arrival Sensor from SmartThings

If the Arrival Sensor is not performing as expected, you may need to reset the device and/or remove and reconnect the device with the SmartThings Hub.

To remove the device via the SmartThings app:

  1. Tap My Home
  2. Tap Things
  3. Select the Presence Sensor
  4. Tap the gear icon
  5. Tap Remove
  6. Confirm removal (this cannot be undone)

 

For technical specifications and product details, visit our Works With SmartThings page here.

Find warranty information here.

 

How to connect the Samsung SmartThings Arrival Sensor to the Samsung Connect app

Note: In order to use the Samsung Connect app to control the Samsung SmartThings Arrival Sensor, a SmartThings Hub or Samsung Connect Home is required.

Follow the instructions below or consult the Arrival Sensor’s Quick-Start Guide at the bottom of this article.

In the Samsung Connect mobile app:

  1. Tap the plus icon in the bottom right
  2. Android: Tap Add Device Manually
  3. Select Presence sensor
  4. Tap Arrival Sensor - Samsung SmartThings
  5. While the Hub searches, move the Arrival Sensor within 15 feet of the Hub and pull the REMOVE WHEN CONNECTING tab on the sensor
  6. When the device is discovered, a message will appear that the sensor was successfully connected to your SmartThings Hub
  7. Tap Edit to rename the device
  8. When finished, tap Done
  9. Tap Done again to confirm

 

How to reset the Samsung SmartThings Arrival Sensor

If the Samsung SmartThings Arrival Sensor didn't connect to the Hub when you removed the pull-tab, reset and connect the device manually.

First:

  1. Insert a small flathead screwdriver into the groove at the base of the Arrival Sensor
  2. Gently twist the screwdriver. The plastic case should pop open

Next, put the Hub in join mode. In the Samsung Connect mobile app:

  1. Tap the plus icon in the bottom right
  2. Android: Tap Add Device Manually
  3. Select Presence sensor
  4. Tap Arrival Sensor - Samsung SmartThings

Last, while the Hub searches:

  1. Move the Arrival Sensor within 15 feet of Hub
  2. Press and quickly release the Connect button on the Arrival Sensor
  3. When the device is discovered, a message will appear that the sensor was successfully connected to your SmartThings Hub
  4. Tap Edit to rename the device
  5. When finished, tap Done
  6. Tap Done again to confirm

 

How to remove the Arrival Sensor from SmartThings

If the Arrival Sensor is not performing as expected, you may need to reset the device and/or remove and reconnect the device with the SmartThings Hub.

To remove the device via the Samsung Connect app:

  1. Tap My devices
  2. Tap the three dots in the top right
  3. Tap Edit
  4. Tap the red minus icon next to the Presence Sensor
  5. Confirm removal (this cannot be undone)

 

For technical specifications and product details, visit our Works With SmartThings page here.

Find warranty information here.

 

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Samsung_SmartThings_Arrival_Sensor_QSG_US.pdf 1 MB

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