SmartThings Support

SmartThings Arrival Sensor

The SmartThings Arrival Sensor lets you stay connected to people, pets, and even cars by notifying you when they arrive and leave home. You can also trigger other smart devices to perform different actions when the Arrival Sensor comes in and out of the range of the SmartThings Hub: automatically turn the lights on or off, lock or unlock the front door, adjust the thermostat, and more. If you misplace your keys, the Arrival Sensor can even beep to guide you to the key ring it’s on.

With the SmartThings Arrival Sensor, you will always know when your loved ones are at home safe and sound, giving the whole family peace of mind.

Follow these links for information about the original SmartSense Presence Sensor and the SmartThings Arrival Sensor (2015 model).

 

  • SmartThings app
  • SmartThings Classic app

How to connect the SmartThings Arrival Sensor in the SmartThings app

Note: In order to use the SmartThings app to control the SmartThings Arrival Sensor, a SmartThings Hub or Samsung SmartThings Wifi is required.

The SmartThings Arrival Sensor is supported in the US, UK, Singapore, Chile, Spain, and Germany.

In the SmartThings app:

  1. From the Home screen, touch the Plus (+) icon and select Add device
  2. Select SmartThings and touch Presence sensor
  3. Choose a Hub for the device and touch Next
  4. Choose a Room for the device and touch Next
  5. While the Hub searches, pull the “Remove when Connecting” tab found in the sensor

 

How to reset the SmartThings Arrival Sensor

If the SmartThings Arrival Sensor didn't connect to the Hub when you removed the pull-tab, reset and connect the device manually. To do this:

  1. Remove the cover
  2. Hold the connect button for five (5) seconds
  3. Release the button when the LED starts blinking red

For technical specifications and product details, visit our Works With SmartThings page here.

Find warranty information here.

 

How to connect the SmartThings Arrival Sensor in the SmartThings Classic app

Follow the instructions below or consult the Arrival Sensor’s Quick-Start Guide at the bottom of this article.

In the SmartThings Classic mobile app:

  1. Tap My Home
  2. Under Things, tap Add a Thing at the bottom of your Things list
  3. The app will say Looking for devices…
  4. While the Hub searches, pull the “Remove when Connecting” tab found in the sensor

 

How to reset the SmartThings Arrival Sensor

If the SmartThings Arrival Sensor didn't connect to the Hub when you removed the pull-tab, reset and connect the device manually.

  1. Remove the cover
  2. Hold the connect button for five (5) seconds
  3. Release the button when the LED starts blinking red

 

For technical specifications and product details, visit our Works With SmartThings page here.

Find warranty information here.

 

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Samsung_SmartThings_Arrival_Sensor_QSG_US.pdf 1 MB