SmartThings Support

How to factory reset a SmartThings Wifi Hub

Important: Resetting the Wi-Fi Hub will restore factory settings and delete your Wi-Fi network. Devices connected to the Hub will have to be reset or excluded before they can be reconnected. All Automations and Scenes associated with that Hub will be lost in the reset.

The Wi-Fi Hub must be online to reset via the app. If the Wi-Fi Hub is offline or disconnected, physically reset it. When the Wi-Fi Hub is restoring factory settings, the LED will turn off, blink green, and finally blink red and green, indicating it's ready to connect to the SmartThings app.

 

Factory reset SmartThings Wifi using the SmartThings app

  1. On the mobile device, open the SmartThings app, and then touch Devices.
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  2. Select the Hub's Location from the drop-down menu, and then touch the Wi-Fi Hub card.
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  3. Touch Network status, then select the main Wi-Fi Hub.
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  4. Touch the overflow menu and then touch Factory reset > RESET.
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  5. The LED will turn off and the Hub will reboot. When the LED blinks red and green, the Hub is ready to connect again.

 

Physically factory reset SmartThings Wifi

  1. Insert a pin or a similar tool into the RESET hole, located on the back of the Hub, and then remove the tool when the LED on the front goes dark.
  2. The LED will turn off and the Hub will reboot. When the LED blinks red and green, the Hub is ready to connect again.

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