SmartThings Support

SmartThings Classic App Transition FAQ

Table of Contents

 

How is the new SmartThings app different than SmartThings Classic?

We’ve been hard at work adding the features you love from SmartThings Classic into the new SmartThings app. It supports a modern interface, more Works With SmartThings devices, and powerful Automations. As we bring together Samsung and SmartThings IoT services, we are working to ensure that the features you love are in the new mobile app.

 

Why should I switch to the new SmartThings app?

The new SmartThings app offers most of the same features as Classic with a new and improved interface, as well as powerful automations, a massive device ecosystem, and much more!

 

How do I transition to the new SmartThings app?

  1. Open the SmartThings Classic app and tap the Migrate to the new SmartThings banner
  2. Follow the on-screen instructions; when ready tap Migrate all now
  3. Download the new SmartThings app

If you have multiple Locations, you will need to repeat this process for each Location. If you cannot see the banner yet, please be patient and keep an eye out! We are rolling out slowly in groups to ensure the smoothest transition.

 

What is the Classic transition process actually doing to my account? 

The transition process is a simple and secure path to transfer settings from your account, Routines, Smart Home Monitor, and Smart Locks into the new app. If you choose not to make the transition, you can still use the new app.

Here are some tips to find your favorite features:

  • Routines are now Scenes and Automations
  • Smart Home Monitor is now SmartThings Home Monitor which can be found under SmartApps
  • Smart Locks is now Smart Lock Guest Access

 

Can I continue using the SmartThings Classic app after the transition process?

After the transition, you will be able to edit and control all of your existing Classic settings in the new SmartThings app.

Some features in the SmartThings Classic app will no longer be available including the following:

  • Creating new Routines in SmartThings Classic
  • Editing or viewing old Routines in SmartThings Classic
  • Adding, viewing, or managing Lock Code Manager in SmartThings Classic 
  • Adding, viewing, or managing Smart Home Monitor in SmartThings Classic

You will still be able to control devices in the SmartThings Classic app after the transition.

We are working to offer you a complete smart home experience in a single app. While you can continue to use Classic for now, we encourage you to check out the new app!

 

Why can I not see the app transition banner? 

The app transition tool should now be available for all supported users. If you do not see the transition banner in your SmartThings Classic app, please try the options below. 

  1. Ensure you have the latest version of the SmartThings Classic app version 2.20.1. If not, update using the Google Play Store or Apple App Store
  2. Log out of both SmartThings Classic app and new SmartThings app
  3. Log back into both apps and confirm if the banner is now visible

If you still do not see the banner, contact Customer Support.

 

Why isn’t my mobile presence working in the new app?

The SmartThings Classic app and the new SmartThings app have different methods for supporting Mobile Presence. To ensure a smooth transition, enable Mobile Presence in the new SmartThings app and update your Automations to use the new app’s Mobile Presence.

First, enable the new SmartThings app to use your phone as a presence sensor.

  1. From the Home screen, select Menu
  2. Touch the Gear icon
  3. Toggle the switch for Get your location from this phone to the ON position
  4. Select Allow to grant SmartThings permission to access your location information

Next, review any Automations and SmartApps that involve mobile presence, and ensure they are using the mobile presence from the new SmartThings app.

  1. From the Home Screen, select Menu
  2. Touch Automations
  3. Select the Automation you would like to edit and touch the Pencil icon
  4. Select the Plus sign (+) under the IF section
  5. Choose Member Location.  
    • If you have not already set your Geolocation, you will need to do so now following the prompts.
  6. Set your Member Location action and select Save
  7. Touch Next followed by Save finish your setup

Repeat this process for any Automations and SmartApps that require this change.

To remove your legacy mobile presence, uninstall the SmartThings Classic app after completing the remaining migration steps.

 

Why are my devices not displaying properly in the new app?

If some devices are missing, please contact SmartThings Customer Support for assistance. 

If your devices appear but are not displaying correctly, this is due to the differences in how custom devices are handled in the new SmartThings app. We confirmed that 95% of the most popular community integrations will work in the new SmartThings app. 

We recommend contacting the developer of your community integration for migration support. 

If you are the developer and find one of your custom devices is not working, check out Community Tutorials for more information on Custom UI Metadata. Stay tuned to our Developer Workspace for information about new platform features.

 

Where are my favorite features in the new app?

Most features, including your devices and SmartApps, already sync across both apps - all you need to do is log in with your Samsung Account. A few other features operate a bit differently in the new SmartThings app.

Here are some things that have changed:

  • Devices and Rooms - Easily access devices from the Home screen. You can group devices into rooms and select favorites to appear on the dashboard or window shade menu (Android only) for quicker access. You can group lights or cameras to control them all at once.
  • Automations, Scenes, and SmartApps - Routines, Scenes, and SmartApps in Classic are now grouped into Automations, Scenes, and SmartApps. The Automation builder in the new app allows you to build unique and complex automations without scrolling through SmartApps.
  • Samsung Experience - Deep integrations in the new app allow you to control your Samsung TVs and Appliances, SmartThings WiFi, and other smart home devices all from one app. Can’t find the TV remote? Just use your SmartThings app (not all features available on all models). 

As of now, there are no current plans to support features such as setting action delays over sixty (60) minutes and using unsupported cameras. There may also be a small number of devices that are not compatible with the new SmartThings app. You can check out custom solutions in the SmartThings Community and our new Rules API.

 

I haven't upgraded to a Samsung account yet! Am I locked out of using the new app?

You must upgrade to a Samsung Account before making the switch. Once you complete the upgrade, all your devices will start appearing in the new app.

If you have not upgraded to a Samsung account, you will need to go through the SmartThings account update process before you can use the Classic app transition tool. For more questions about the account upgrade process check out our FAQ.

 

What about my shared users? 

The transition process is only required for Location owners - shared users do not need to take any action to complete the transition. 

Some shared users may still need to upgrade to a Samsung account - these users will see an Account Notice banner in the Classic app where they can begin the upgrade. After completing the Samsung Account setup process, shared users can simply log into the new SmartThings app with their Samsung account to view the shared Locations. 

Shared user settings can be found under Members in the menu of the new SmartThings app.

 

I don't see the new SmartThings App in my app store, what should I do? 

The new SmartThings app is compatible with Android devices (7.0 and higher) and iOS devices (10.0 and higher).

 

I've built my own device integrations and/or automations. Will they work in the new app?

Most of your custom integrations will continue working in the new SmartThings app. If you find one of your custom devices is not working, check out our new Developer Workspace for more information on Custom UI Metadata. Stay tuned to our  Developer Workspace for information about our new open platform features.

 

I am running an older version of SmartThings Classic (pre-2.18.0). How do I transition to the new SmartThings app?

SmartThings Classic versions 2.18.0 and later include a guided app transition process.  Anyone with earlier versions of Classic can still import settings to the new SmartThings app via the following steps:

  1. Set up Mobile Presence in the new SmartThings app
  2. Set up SmartThings Home Monitor to replace Smart Home Monitor
  3. Create Scenes and Automations to replace your Routines
  4. Set up Smart Locks

 

Set up Mobile Presence in the new SmartThings app

The SmartThings Classic app and the new SmartThings app have different methods for supporting Mobile Presence. To ensure a smooth transition, enable Mobile Presence in the new SmartThings app and update your Automations to use the new app’s Mobile Presence.

First, enable the new SmartThings app to use your phone as a presence sensor.

  1. From the Home screen, select Menu
  2. Touch the Gear icon
  3. Toggle the switch for Get your location from this phone to the ON position
  4. Select Allow to grant SmartThings permission to access your location information

Next, review any Automations and SmartApps that involve mobile presence, and ensure they are using the mobile presence from the new SmartThings app.

  1. From the Home Screen, select Menu
  2. Touch Automations
  3. Select the Automation you would like to edit and touch the Pencil icon
  4. Select the Plus sign (+) under the IF section
  5. Choose Member Location.  
    • If you have not already set your Geolocation, you will need to do so now following the prompts.
  6. Set your Member Location action and select Save
  7. Touch Next followed by Save finish your setup

Repeat this process for any Automations and SmartApps that require this change.

To remove your legacy mobile presence, uninstall the SmartThings Classic app after completing the remaining migration steps.

 

Set up SmartThings Home Monitor using your Smart Home Monitor settings.

The new SmartThings app contains an improved version of Smart Home Monitor (SHM).

  1. Disable existing monitoring in the Classic app version of Smart Home Monitor.
  2. Set up your desired monitoring and devices in the new SmartThings Home Monitor Service in the new app.
  3. Delete the Smart Home Monitor SmartApp in the Classic app to avoid duplicate alerts.

Note: You must delete Smart Home Monitor in the Classic app to avoid duplicate alerts in the new SmartThings app.

 

Create Scenes and Automations to replace your Routines.

Routines from the Classic app are now Scenes and Automations in the new SmartThings app. 

Scenes in the SmartThings app let you trigger custom actions with the tap of a finger or trigger your Scene automatically with an Automation.

Automations in the SmartThings app automatically trigger actions by creating conditions that will trigger a set of actions, i.e., IF this happens THEN do this. 

 

Classic App Routines Feature Location in New SmartThings App Example
What do you want to happen? for device and mode control Scenes or THEN section of Automations

"Turn on porch light"

"Change my mode to Home"

What do you want to happen? for Smart Home Monitor control THEN section of Automations "Change arm state to Armed (Away)"
Send Notification in Additional Settings > Advanced Options  THEN section of Automations "Notify me and my shared users"
Automatically perform this Routine when... in Additional Settings IF section of Automations "When the garage door is opened" 

 

Note: SmartThings Home Monitor must be installed in the new SmartThings to use it with Automations

 

Manage any Smart Locks settings from your lock apps.

Smart Lock Guest Access, the replacement for the Smart Locks SmartApp, is currently only available to US-based users.  We are evaluating options for the future expansion of Smart Lock Guest Access.

 

Users in the US: 

Install Smart Lock Guest Access in the new SmartThings app.  

 

Users based outside of the US: 

If you are currently using Smart Locks, ensure that you have access to your lock through its native app in advance of the Classic app sunset date.  All settings that are created in Smart Locks are saved locally on your lock and will continue to function after the Classic app is sunset. However, any changes to these codes and settings must be managed from the native lock app.

 

I'm having trouble with the transition process. How can I get help?

Please contact us at support@smartthings.com (US) / support@smartthings.ca (Canada) or call 1-800-SAM-SUNG and we will be happy to help you through the process.

 

Any other questions?

For anything else, be sure to check out our other support articles.