SmartThings Support

Z-Wave general info

The SmartThings Hub is a Z-Wave-certified central static controller. It can be included in any Z-Wave network and operate with Z-Wave certified devices from other manufacturers. All non-battery-operated Z-Wave devices within the network will act as Z-Wave repeaters—regardless of vendor—to increase reliability of the network.

The SmartThings Hub is a security-enabled Z-Wave product. When a security-enabled Z-Wave device is added to the Hub's network, its secure communication will be 128-bit AES encrypted.

The SmartThings Hub has support for the Association Command Class—it has one association group, the "Lifeline" group, which supports sending associated devices reset notifications when the Hub is factory reset.

The SmartThings Hub does not map the Basic Command Class to any functionality. It ignores Basic Get requests, though in some cases of legacy support for older Z-Wave sensors it may interpret Basic Set commands as sensor activation events.

Because the Hub is a certified Z-Wave device, you can add it to another Z-Wave network. Note that adding a Hub to a different Z-Wave network will disconnect it from any previously connected Z-Wave devices, and they will have to be put through the exclusion process before being added to the network again. SmartThings strongly discourages adding the Hub to another Z-Wave network. We cannot offer support for disconnected Z-Wave devices or the inability to add devices through the Hub as a result of including the Hub into another Z-Wave network.

Here are the steps to put the Hub into learn mode to receive network information from another Z-Wave controller:

  1. Prepare the other Z-Wave controller to copy its network information to the Hub. This may be called include, add, transfer, copy, or replicate mode
  2. In the SmartThings app, tap the menu (Android) / More (iOS)
  3. Tap the Hub
  4. Tap Z-Wave Utilities
  5. Tap Include or Exclude Hub from an Existing Z-Wave Network
  6. Tap OK

This will start learn mode on the Hub. It may take longer to receive all the network info and load all the devices. Check the other controller for confirmation of whether the transfer was successful.

Depending on the other controller, it may not have transferred the primary controller role to the SmartThings Hub, and the Hub may not be able to add new devices. To remove the Hub from the other network and reset it to default, follow the same steps above, but put the other controller in remove or exclude mode instead.


More info:

How to add a Z-Wave device

How to remove/exclude a Z-Wave device

How to factory reset the Hub's Z-Wave network and settings

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