What happens to my SmartThings hub after June 30, 2021?
Your SmartThings Hub (2013) or SmartThings Link for NVIDIA® SHIELD™ will no longer work, but the SmartThings app will still let you monitor and control Wi-Fi or cloud-connected devices you may have set up in your home.
However, without a SmartThings hub, you will no longer be able to automate and control Zigbee, Z-Wave, or LAN devices. You can move your devices to a new hub using the steps here.
To learn more about why SmartThings is discontinuing these legacy hubs, check out this video.
What if my equipment is still under warranty on or after June 30, 2021?
You may be eligible to receive a full or partial refund for your SmartThings Link for NVIDIA SHIELD or SmartThings Hub (2013) (refund amounts will vary based on the age of your device).
Please visit the Samsung Refund Portal (SmartThings is a Samsung company) to submit your claim. You will need to provide the serial number of your Hub, a proof of purchase, and must return your SmartThings Link for NVIDIA SHIELD or SmartThings Hub (2013) to Samsung using the provided UPS shipping label in order to receive your eligible refund. Refund is limited to U.S. customers (50 States & D.C.) on products intended for U.S. use only.
It is important to factory reset your device to remove all personal data before you ship it for refund or recycling.
Where do I find the serial number for my device?
Your device’s serial number is located on a sticker attached to the back of the device, close to the product’s barcode. The serial number is different from the model number and is unique to your device.
If you are having trouble finding your serial number, please contact SmartThings support at Support@SmartThings.com or 1-800-SAM-SUNG.
What is the best way to move my devices to a new hub?
Once you have your new hub, follow the steps below to make the process of transferring your devices as easy as possible.
After June 30th, Automations and Scenes that rely on your legacy hub and connected devices may be deleted from the SmartThings app with your legacy hub. Once your devices are re-onboarded, you will need to recreate the Automation/Scene or re-add them to any Automation/Scene that was not removed.
Once you have your new hub and are ready to begin the process, follow these steps.
- Add your new hub to the SmartThings app using the steps here
- Exclude any Z-Wave devices from SmartThings using the steps here
- Add your Zigbee and Z-Wave devices using the steps here, beginning with those closest to your new hub and working your way outward
- If your Z-Wave device will not add, perform a Z-Wave Exclusion using the Z-Wave settings shown here
- LAN Connected devices can be added in any order provided the new hub and devices are connected to the same network
Once your devices are online and your Automations, SmartApps, and Scenes are re-setup, your smart home should be working as it did before. If you have any questions or concerns during this process, please contact SmartThings support at Support@SmartThings.com or 1-800-SAM-SUNG.
