What happens to my SmartThings hub after June 30, 2021?
Your SmartThings Hub (2013) or SmartThings Link for NVIDIA® SHIELD™ will no longer work, but the SmartThings app will still let you monitor and control Wi-Fi or cloud-connected devices you may have set up in your home.
However, without a SmartThings hub, you will no longer be able to automate and control Zigbee, Z-Wave, or LAN devices. To continue using these smart home devices, eligible customers may opt to purchase a new SmartThings compatible Aeotec Smart Home Hub for $35 -- that is 65% off the retail price.
Visit TheSmartestHouse.com to learn more and redeem this offer.
If you have not received your unique discount code via email on March 1, 2021, please reach out to SmartThings at Support@SmartThings.com or 1-800-SAM-SUNG.
To learn more about why SmartThings is discontinuing these legacy hubs, check out this video.
What if my equipment is still under warranty on or after June 30, 2021?
You may be eligible to receive a full or partial refund for your SmartThings Link for NVIDIA SHIELD or SmartThings Hub (2013) (refund amounts will vary based on the age of your device).
Please visit the Samsung Refund Portal (SmartThings is a Samsung company) to submit your claim. You will need to provide the serial number of your Hub, a proof of purchase, and must return your SmartThings Link for NVIDIA SHIELD or SmartThings Hub (2013) to Samsung using the provided UPS shipping label in order to receive your eligible refund. Refund is limited to U.S. customers (50 States & D.C.) on products intended for U.S. use only.
It is important to factory reset your device to remove all personal data before you ship it for refund or recycling.
Please also note that the warranty refund and the limited-time offer for a new smart home hub are not mutually exclusive. Both offers are available for you to redeem.
Where do I find the serial number for my device?
Your device’s serial number is located on a sticker attached to the back of the device, close to the product’s barcode. The serial number is different from the model number and is unique to your device.
If you are having trouble finding your serial number, please contact SmartThings support at Support@SmartThings.com or 1-800-SAM-SUNG.
To factory reset your Shield Hub and SmartThings Link, you must delete the Hub from the SmartThings app and reset the device on the Nvidia Shield SmartThings app. Follow the steps below to restore your device to factory settings.
First, in the SmartThings TV app on the Nvidia Shield:
- Select About in the left navigation menu (press the A button on the controller to select).
- Tap Restore Factory Settings.
- Choose Reset to confirm. The Hub will now appear as offline on the SmartThings mobile app.
Next, in the SmartThings app on the mobile device:
- Select the SmartThings Link Hub.
- Tap More Options (⋮) and select Edit.
- Choose Delete device.
- Select Delete to confirm removal.
What is the best way to move my devices to the new hub?
Once you have your new hub there are steps you can take to make the process of transferring your devices as easy as possible. Check out this video to get a walk-through of the process, or read on for instructions below.
Before beginning the process, be sure to take note of your existing Automations, SmartApps, and Scenes. Automations and Scenes that rely on the removed devices may be deleted from the SmartThings app. Once your devices are re-onboarded, you will need to recreate the Automation/Scene or re-add them to any Automation/Scene that was not removed.
Once you have your new hub and are ready to begin the process, follow these steps.
- Remove and exclude any Z-Wave devices from SmartThings using the steps here
- Delete the legacy SmartThings hub from the application and power it down
- Add your new hub to the SmartThings app using the steps here
- Add your Zigbee and Z-Wave devices using the steps here, beginning with those closest to your new hub and working your way outward
- If your Z-Wave device will not add, perform a Z-Wave Exclusion using the Z-Wave settings shown here
- LAN Connected devices can be added in any order provided the new hub and devices are connected to the same network
Once your devices are online and your Automations, SmartApps, and Scenes are re-setup, your smart home should be working as it did before. If you have any questions or concerns during this process, please contact SmartThings support at Support@SmartThings.com or 1-800-SAM-SUNG.